Bilingual Technical Support Specialist
Bilingual Technical Support Specialist
Posted on :
31-12-2024
Employer Active
1 Vacancy
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Job Description
Bilingual Technical Support Specialist
This open role for our client in the insurance industry is an excellent opportunity to showcase your customer service expertise and technical acumen while assisting brokerages with inquiries system support and operational efficiency. The position offers a hybrid work arrangement providing a flexible schedule and the chance to collaborate with a dedicated team in a supportive environment.
Bilingual in English and French is essential to ensure effective communication and support for clients in both languages. This role is ideal for professionals seeking meaningful impactful work in the insurance industry.
What is in it for you:
Hourly salary of $28.
6month contract.
Fulltime position: 37.50 hours per week.
Work Schedule: Hybrid with flexible start times between 8 am to 10 pm Monday to Friday during business hours of 8 am to 6 pm.
Office Presence: Two days per week (Tuesday and Wednesday); additional days as required.
Accommodation: Support is available for employees with disabilities.
Opportunity to work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.
Responsibilities:
Respond promptly and professionally to calls and emails from brokerages LIAs and internal teams regarding system access support requests and guidance inquiries.
Deliver topnotch customer service with clear communication integrity timeliness and technical accuracy.
Manage ticket lifecycles to ensure timely resolutions logging requests following up on outstanding items and updating users with clear instructions.
Build modify and remove system access as required ensuring adherence to defined standards.
Provide support to peers especially junior members on systemrelated issues.
Stay updated on supporting systems and provide crosstraining when necessary.
Prioritize multiple requests based on urgency and impact.
Identify trends among brokers and collaborate with the BD team to develop training initiatives.
What you will need to succeed:
College or University Degree preferably in Business Management or a related field.
1 to 2 years of experience in a customer contact center.
Proficiency in relevant computer applications and call center systems.
Good typing speed with accuracy.
Bilingual fluency in English and French to support clients in both languages.
Strong customer service skills and a serviceoriented mindset.
Excellent written and verbal communication abilities.
Problemsolving expertise with a selfdirected adaptable approach.
Knowledge of broker operating environments insurance principles and underwriting basics.
Strong organizational and interpersonal skills.
Ability to troubleshoot and identify technical issue root causes effectively.
Capability to prioritize complex issues and act as an SME for team initiatives.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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Employment Type
Full Time
Key Skills
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