Field Service Engineer
Field Service Engineer
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Job Description
Are you a proactive professional and safetyconscious individual who excels in technical and customer interactions As a Field Service Engineer youll take charge of delivering installing and maintaining our cuttingedge solutions with a strong focus on preventive maintenance and maximizing productivity. Join us and play a crucial role in achieving our exciting goals while making a meaningful impact in the industry.
At TOMRA Food were dedicated to our brand and expanding globally and were seeking passionate and motivated Field Service Engineers to join our team. In this role youll provide topnotch engineering services to customers enhancing machine performance and delivering exceptional customer experiences.
Heres a sneak peek into some of what you will be doing:
- Ensure machines meet design and customer expectations quickly resolving issues.
- Troubleshoot and solve mechanical problems to boost efficiency.
- Conduct preventive maintenance to optimize performance.
- Disassemble and install mechanical components improving procedures with engineering.
- Maintain relationships with sales leadership providing updates and insights.
- Contribute to continuous improvement ensuring proper use of tools and equipment.
- Deliver excellent customer service by addressing complaints and proactively working on projects.
Qualifications :
About You
- Engineering degree in Mechanical Electrical Electronics or Mechatronics (SEC A or B electrical installer license preferred).
- 3 years of customer service experience in agriculture or food industries or other relevant experience.
- Proficient in maintaining process continuity following checklists and troubleshooting electromechanical and software issues.
- Skilled in analyzing and resolving electromechanical and software problems and interpreting manuals and diagrams.
- Strong problemsolving analytical and communication skills with a customer service focus and ability to work under pressure.
- Willing to travel extensively (up to 80%).
- Comfortable communicating in English professionally.
We encourage our Resource Revolutionaries to bring their authentic self to work and make a positive contribution to their teams and the wider business.
Additional Information :
You will have longterm career opportunities with a globally renowned company and the following:
- Complementary Health Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Referral and Jubilee bonus
- National Holidays and Christmas Bonus
- Flexible Working Arrangements
- Professional Training and Development
- Onsite car parking
- Global Career Opportunities with strong record for internal promotions
At TOMRA we proudly recognise cultural diversity inclusiveness of thought and individuals to create a great working environment for our employees. So even if you dont think you tick all the boxes and the requirements but you have what it takes we would still like to hear from you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
