Service Quality Engineer
Service Quality Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Experian is looking for an accomplished Service Quality Engineer to support projects and developers using different technologies. You will help ensure our platform delivers the highest levels of quality supporting Experians delivery of service to consumers. This is a technical role requiring excellent technical skills supporting a powerful enterprise level data platform built on Java Python and Kafka operating in AWS Cloud.
Service Quality Engineers investigate the cause of product issues we measure their scope and influence and when we cant fix them ourselves we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression.
Service Quality Engineers investigate and resolve product issues collaborating with Platform and Engineering teams. They manage issues through the entire lifecycle from detection to resolution and focus on protecting consumer data. The team also develops testing automation and monitoring to prevent future issues.
You will be reporting directly to the Service Quality Engineering Manager.
Essential Duties/Responsibilities
- HandsOn collaboration as main member of the service quality team improving the platforms delivered service
- Incident ownership from first symptom to their eventual resolution
- Troubleshoot CPD data source connectivity and batch processing incidents.
- Perform root cause analysis documented and managed thoroughly using internal incident management tools
- Simulate or recreate incident details to debug complex platform issues and decode underlying business logic.
- Develop tightly integrated monitoring solutions for the consumer permissioned platform for evaluation with an emphasis on stability and performance.
- Document troubleshooting and problem resolution steps thoroughly
- Produce clear and complete root cause analysis and influence analysis reports.
- As part of the responsibilities for this role you will understand and support Experians established corporate business policies internal controls and procedures designed to create value and minimize risk.
- Participate in on call rotation including some weekend support and handoff of issues between onsite and offshore.
Qualifications :
1 years of experience supporting a commercial online softwarebased product including troubleshooting validation testing and analysis.
Recent cloud technology experience with AWS or similar cloud technology
Experience with log and application management tools such as: Splunk Cloudwatch DataDog.
Handson experience with test automation tooling frameworks and principles focusing on APIs UI performance testing.
Work with several technologies and simultaneously work on multiple projects.
Experience gathering and assessing specifications and requirements.
Additional Information :
This is a permanent homebased role in Costa Rica. No relocation available.
Culture at Experian
Our uniqueness is that we value yours.
Experians culture people and environments are main differentiators. We take our peoples agenda very seriously. We focus on what truly matters; diversity and inclusion work life balance flexible work development engagement collaboration wellness rewards & recognitions volunteering... the list goes on!
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Our uniqueness is that we truly celebrate yours. Experians culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians strong people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LIHybrid
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
