Senior Service Quality Engineer

You will help ensure our platform delivers the highest levels of quality supporting Experians delivery of service to consumers. This is a technical role requiring excellent technical skills supporting a powerful enterprise level data platform built on Java Python and Kafka operating in AWS Cloud. Service Quality Engineers investigate the cause of product issues we measure their scope and effect and when we cant fix them ourselves we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression.

We are made up of inquisitive puzzlesolving technical team players who use an automationfirst mindset to improve efficiency and solve problems. Essential duties

You have HandsOn collaboration as primary member of the service quality team improving the platforms delivered service

Incident ownership from first symptom to their eventual resolution Troubleshoot CPD data source connectivity and batch processing incidents.

Perform root cause analysis documented and managed thoroughly using internal incident management tools

Simulate or recreate incident details to debug complex platform issues and decode underlying business logic.

Design tightly integrated monitoring solutions for the consumer permissioned platform for evaluation with an emphasis on stability and performance.

Document troubleshooting and problem resolution steps thoroughly Produce clear and complete root cause analysis and effect analysis reports.

Participate in on call rotation including some weekend support and handoff of issues between onsite and offshore. Diligently observe and maintain Standards for Regulatory Compliance and Information Security As part of the responsibilities for this role you will understand and support Experians established corporate business policies internal controls and procedures designed to create value and minimize risk.

Qualifications :

8 to 10 years of experience supporting a commercial online softwarebased product including troubleshooting validation testing and analysis.

Recent cloud technology experience AWS (Fargate S3 RDS and Lambda)

Experience with log and application management tools such as: Splunk Cloudwatch DataDog

Handson experience with test automation tooling frameworks and principles focusing on APIs UI performance testing.

You will be responsible for enhancing the framework and overseeing the process. Mentoring other engineers towards the best practices of test automation.

Integrate automated testing coverage and incorporate recurring production issues into the test suite.

High degree of experience in/Documentation Skills Additional Preferred Experience

Familiarity creating and using Docker/Kubernetes/OpenShift

Security and privacy compliance (GPDR CCPA ISO 27001 PCI HIPAA) experience.

Knowledge or use of DDA FDX OFX or FIX

Handson experience with Snowflake Kafka ElasticSearch is

Recent handson Experience building supporting commercial systems managing PII secure or sensitive data and transactions including serverside development developing APIs including REST/JSON APIs

Additional Information :

Our uniqueness is that we truly celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Benefits

Experian care for employees work life balance health safety and wellbeing. To support this endeavor we offer bestinclass family wellbeing benefits enhanced medical benefits and paid time off.

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Remote Work :

No

Employment Type :

Fulltime