Service Quality Engineer
Service Quality Engineer
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Job Description
Job description
Service Quality Engineer Locations: Hyderabad India Job Description Experian is looking for a talented Service Quality Engineer that can thrive in a fast paced agile environment supporting projects and developers using innovative technologies.
You will be a key player in ensuring our platform delivers the highest levels of quality supporting Experians delivery of service to consumers.
This is a highly technical role requiring excellent technical skills supporting a powerful enterprise level data platform built on Java Python and Kafka operating in AWS Cloud.
Service Quality Engineers investigate the root cause of product issues we quantify their scope and impact and when we cant fix them ourselves we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression.
The Service Quality team owns and approaches platform service quality with a holistic/lifecycle approach throughout SDLC and Postdeployment.
The Service Quality Team will manage issues from first symptom to their eventual resolution communicating with our customers and internal stakeholders throughout the process with a focus on protecting the consumer permissioned data our platform manages.
Qualifications :
Qualifications
- 5 to 8 years of experience supporting a commercial online softwarebased product including troubleshooting validation testing and analysis.
- Recent cloud technology experience preferably AWS (Fargate S3 RDS Lambda)
- Experience with log and application management tools such as: Splunk Cloudwatch DataDog.
- Handson experience with test automation tooling frameworks and principles focusing on APIs UI performance testing.
- Extensive experience gathering and assessing specifications and requirements. Comfortable in a dynamic environment with the ability to adapt to various technologies and simultaneously work on multiple projects.
- High degree of expertise and experience in Communication (verbal & written) and Negotiation skills/Documentation Skills Additional Preferred Experience Experience supporting product development for financial services businesses.
- Experience supporting data science efforts and machine learning systems
- Extensive experience building systems supporting financial services businesses Familiarity creating and using Docker/Kubernetes/OpenShift
- Security and privacy compliance (GPDR CCPA ISO 27001 PCI HIPAA etc.) experience a plus Knowledge and/or use of DDA FDX OFX and/or FIX
- Handson experience with Snowflake Kafka ElasticSearch is highly desirable
- Recent handson Experience building supporting commercial systems managing PII secure or sensitive data and transactions including serverside development developing APIs including REST/JSON APIs
- AWS Certification is a plus You may NOT enjoy this role or team if you
- Are pessimistic about new technology Prefer discussing theories more than conducting experiments
- Loathe the idea of dressing up for Halloween
- Want to focus only one thing at a time Think deadlines and schedules are silly nonsense
Additional Information :
Our uniqueness is that we truly celebrate yours. Experians culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians strong people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
