PCNetwork Support Specialists
PCNetwork Support Specialists
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Job Description
Job Openings: PC/Network Engineer (MCSE)
Department: Technical Services
Description:
We are accepting applications for PC and Network Engineers capable of PC and Server configuration and troubleshooting; including Operating Systems (OS) maintenance Hardware repair and troubleshooting and Software installation/configuration. Our technology consultants work to improve the structure and efficiency of business IT systems. This position will require working in partnership with customers by advising them how to use information technology to meet their business objectives or overcome problems. You will provide onsite remote and telephone support for our customers perform LAN maintenance and networking server administration new user setup backups. Upgrade and update PC and Server software packages. Installation configuration troubleshooting of:
PC Computers
Servers
Backup systems and storage devices
Managed switches routers and firewalls
A variety of Software packages commercial and thirdparty
Exchange Server support including Office 365
Migration of Windows OS Exchange and SQL Servers to newer versions
Provide End user support create technology related customer quotes.
Typical Day to Day Activities
The day to day activities of this position will include but are not limited to:
Answering support calls from customers
Troubleshooting servers workstations printers switches routers etc
Advising clients on options for technology decisions
Educating customers on use of computer software and hardware
Configuring installing and supporting Client/Server networks
Defining scopes of projects as well as project management
Clarifying customer system specifications understanding their work practices and the nature of their business
Travelling to customer locations as well as working remotely
Preparing and providing requested information and documents to customers
Providing detailed descriptions of work performed
Updating service request details and status
This is a fulltime hourly position. This position will report to the Technical Services Manager.
Requirements:
5 years experience in Information Technologies industry. Microsoft premium certifications preferred. College Degree not required. MICROSOFT skills at expert level
CISCO skills a plus
Hardware vendor certifications a plus
Experience with Remote Monitoring & Management desirable.
Excellent communication skills required. You must be able to comfortably and effectively explain and collaborate with customers and coworkers.
Time management skills required. Must be able to handle multiple top priorities and selfmanage your schedule.
Must be teamoriented. Must maintain a professional demeanor at all times.
Dependable transportation is required. Must maintain a valid drivers license and insurance coverage. Must be willing and able to provide personal transportation to and from customer locations (mileage will be reimbursed).
Reports to: Supervisor
Salary / Wage: $105K135K/yr (Base plus Incentive Pay)
Available: FILLED
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
