Field Customer Service Representatives

PlainfieldCustomer Service Manager Binnys Beverage Depot 3.6 Plainfield IL
Job Details
Fulltime
$19 $22 an hour
4 hours ago

Benefits
Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee discount
Paid sick time

Qualifications
Management
Sales
Midlevel Supervising experience 1 year
Retail management
Leadership
Time management

Full Job Description
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager in daily operations including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store while enforcing all company policies and procedures including safety and security.

Major Duties and Responsibilities:
Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
Observe staff members customer engagement and interactions provide instructions and guidance to staff to continually improve the customer experience
Demonstrates leadership to staff by providing high levels of customer service driving sales handling difficult and/or complicated sales demonstrating organizational skills
Conducts new employee orientations trains and coaches Store Associates
Utilizes company tools to diagnose opportunities and develops action plans to improve performance
Regularly communicates with General Manager and Assistant Manager to discuss strengths opportunities and trends in business to increase sales
Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
Provides direction support and ongoing feedback of overall performance to staff members
Assists in the hiring process to the needs of the business actively recruiting to ensure open positions are filled
Ensures company standards are met for store and associate appearance
Assists with planning and adjusting schedules as necessary to maximize sales while ensuring payroll expectations are followed
Plans coordinates and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
Willingness to participate in continued education including product knowledge and professional development
Assists management team with inventory management
Performs all duties of a store associate while functioning as a Customer Service Manager
Performs all duties as directed by managers

Qualifications
Must be 21 years of age
12 years retail management experience
Demonstrates supervisory and training/coaching skills
Fulltime employment ability to work evenings weekends and holidays as scheduled
Consistent and regular attendance required
Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
Ability to operate business machines and electronic devices (scanners phones computer keyboards etc.)
Ability to count cash and make change accurately
If necessary must be able to pass any applicable alcohol training class and maintain a current certification card
Ability to repeatedly lift 4050 pounds
Ability to stand and/or walk for extended periods of time
Ability to follow directions and complete assignments
Perform all duties as assigned by supervisors
Ability to repeatedly walk up and down stairs
Ability to work in cold areas

The Pay range for this position is $19.00$22.00

Binnys offers a comprehensive benefits package including medical and dental insurance an FSA plan a 401(k) plan educational reimbursement PTO time paid sick time paid parental leave paid holidays and an employee discount.

#BINAJ #binnyszipr

Remote Work :

No

Employment Type :

Fulltime