Customer Experience Specialist with German
Customer Experience Specialist with German
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Job Description
In collaboration we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a Germanspeaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scaleup project! This role offers the unique opportunity to shape the customer experience project design and bring your ideas to life.
Position: Customer Experience Specialist
Location: Valencia Spain
Employment Type: FullTime
Your Role:
- Be the first point of contact for B2B customers via phone email and chat providing tailored solutions to meet their needs.
- Innovate and brainstorm with your team to elevate the customer experience using the latest technology and AI integrations.
- Manage payment inquiries across multiple platforms and enhance company reviews driving NPS improvements.
- Identify and escalate customer issues while proactively mapping business processes for smoother journeys.
What You Bring:
- Nativelevel German and fluent English skills.
- Experience in customer service with a proactive solutionoriented approach.
- Interest in tech innovations including chatbot integrations.
- Quick thinking lightningfast typing skills and adaptability to evolving tech.
Perks to Look Forward To:
- Spanish language and mindfulness classes.
- Fun Friday evening drinks and fitness bootcamps.
- Growth in communication innovation and tech skills within a vibrant startup culture.
- International work environment in beautiful Valencia with free breakfast and lunch at the office!
Join a diverse dynamic team in one of Europes most stunning cities! #CustomerExperience #GermanJobs #Valencia
Employment Type
Full Time
