Asst Manager - AR
Asst Manager - AR
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
- Monitoring overall process performance with respect to the agreed SLAs for multiple countries for both AP Cost and AR.
- Monitoring the ageing buckets & collaborating with customers in resolving.
- Continuous Customer Engagement for any Impact assessment and migrations of process to GBS.
- Monitor Customer reconciliations for both Cash & Card payments
- Ensuring ZERO compliance for any external Audits including ICF.
- Driving efficiency driven transformation projects with Country Metro Digital.
- Conducting skip meetings/focus group sessions/MRMs to discuss the process health & teams expectations as part of engagement and retention controls.
- Conducting performance review with the team on quarterly halfyearly & yearly basis.
- Sharing feedback with the Team Leader on a regular basis.
- Leave Management for self and TL.
- Coordinate with other teams to ensure smooth operations like IT Ops & Infra.
Review Monthly Governance presentations before publishing.
Qualifications :
- Customer Management.
- People Management guidance and career pathing.
- Driving Change management
- Escalation management.
- Feedback management appreciation and improvements.
- Keen Eye for transformations.
- Domain Knowledge of both AP Cost Accounts Receivable.
- Knowledge of SAP is a must specially for AR.
- Knowledge of ICF controls
- Expertise in using MS Office tools.
- Communication and presentation skills.
- Knowledge of Quality Tools like Problem Solving techniques.
- Six Sigma Yellow Belt Trained.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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