Operations Manager
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Job Description
Key Responsibilities:
Operational Oversight:
Manage the daily operations of BPO services ensuring the delivery of high quality outputs in line with client expectations and service level agreements.
Coordinate with various departments to ensure smooth workflow and the efficient allocation of resources.
Team Management:
Lead coach and motivate a team of operations staff ensuring that targets are met and performance is aligned with company standards.
Client Relationship Management:
Serve as the point of contact for client escalations and ensure timely resolution of any operational issues.
Communicate effectively with clients to understand their needs and ensure the company delivers valueadded services.
Requirements
Minimum of 24 years of experience in International BPO operations management.
Proven leadership skills with the ability to manage large diverse teams.
Excellent communication interpersonal and clientfacing skills.
Strong organizational skills with the ability to multitask and prioritize effectively
At least 1 year of experience in data analysis. Strong Excel proficiency- Must have. Must be an English speaker. Bachelor's degree holder/College. Ability to understand high-level inductions. Time management skills; ability to work effectively without direct supervision. Accurate, quality-driven, and attention to details Preferred Capabilities: Experience with NO SQL Databases, preferably MongoDB. * Experience working with Zendesk.
Employment Type
Full Time
Key Skills
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