Field Service Engineer - Projects
Field Service Engineer - Projects
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Job Description
As a Field Service Engineer this individual must be team oriented and flexible and actively seek to share information and assist their peers. Possesses excellent communication skills both oral and written.
Demonstrates strong repair troubleshooting methodology and maintains at least an intermediate technical level of products range knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trained on installation of main relevant products in the
companys product portfolio. The main role is to be involved in special projects some of high profile/value/complexity and/or in direct support of applicable project lead as assigned. Has a sound knowledge of business PC applications (MS Word Excel & Power Point) and able to effectively use them to provide clear concise information summaries as needed.
Installs (deploys) and performs commissioning for equipment at customer sites across North and South Asia region. Maintains Service Management System and Teams platform to properly initiate organize and maintain all installation related files until work is completed with the strong focus on scope delivery withing the agreed deadlines. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.
Responsibilities
The role will require a significant amount of travel both domestic and international including some countries considered as HighRisk (for example PNG or Thailand)
Responsible for meeting daily service needs with regards to installation activities and driving customer satisfaction
Installs equipment in the field; provides customer familiarization training as required
As required plays the role of technical lead on the project working closely with the Program Manager and the rest of the installation team as applicable
Documents all installation work and submits paperwork in a timely manner
Responsible for reporting product quality issues/concerns identified during the installation activities
Participates in Service sales opportunities and assists with promoting and implementing revenue programs
Ensures that relevant tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable
Seeks to provide technical support to customers and other service professionals as required
Possesses a solid level of technical knowledge on the main companys products in the region
Establishes and maintains a close relationship with senior level Field Service Engineers and Product Specialists in order to support the needs of the customer and remain aware of current technical trends
Exercises every available measure to control and minimize costs
Complies with and ensures Service Department compliance with Company health safety and environmental policies
Other duties as required
Qualifications :
Skills & Experience
- Electromechanical qualification or equivalent technical training/experience. Equivalence achieved through comparative work and life experience is acceptable (>5 years work experience in a related electrical or mechanical field service role).
- Computer literacy: competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
- 23 years experience is highly beneficial being directly involved in field service/installation of electromechanical and electronic systems/equipment.
- Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be willing & able to travel sometimes at short notice and stay away from home for the duration of the project.
- While supervision is not considered a primary responsibility of this position there will be instances where supervision of others on a project basis is required.
- Advanced level of oral and written English to be able to communicate with multiple stakeholders in various parts of North and South Asia region.
- Due to the security industry requirements to be successful in this role you would need to be able to pass all the relevant security clearance processes imposed by the customer and/or site
- Possess excellent organizational communication interpersonal skills with the ability to multitask several projects at once.
- Excellent customer service skills and the ability to handle stressful situations.
- Selfmotivated reliable and accountable individual
- Selfstarter being able to work autonomously with minimal supervision.
Additional Information :
We offer
Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.
Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
