Sales Customer Service - Coordinacion de importaciones y exportaciones
Sales Customer Service - Coordinacion de importaciones y exportaciones
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Job Description
- OB creation request (after monitoring the stock)
- Orders modifications (split lines changes delivery date requests as per CLP requests partial shipments)
- Coordinate special deliveries (e.g.: direct shipments from MP to Customers)
- Trainings to Sales in topics related with Customer Service function (e.g. CRM quotation planning minimum information in the sales orders)
- Follow up of projects status in CRM with the LA Sales force and participation in the monthly meetings with VS and AI CLPs
- Open orders follow up reports: Details of open orders check the delivery dates accuracy in PC4 and request further information to CLPs
- Collection and answer to all questions from LA Customer Service Representatives
- CRM Complaint tickets creation and follow up for BU orders
- BU Debit & Credit Notes
- Requests to CDC (E.g. Documentation priorities in outbound general information about delivery status)
- Contact with Export Control Office in relation with special blocks and documentation to release orders
- Proxy of Customer Service Rep during vacations
Qualifications :
5 years of experience in logistics areas
Bachelors or postgraduate degree in administrative or foreign trade areas
Business English in written and oral form
Experience in import and export operations
SAP handling and Microsoft parcels
Additional Information :
Bosch is constantly expanding its international presence since for us cultural diversity
represents one of our greatest strengths. We are continuously promoting the growth of
our more than 17000 associates who develop their full potential in one of the highest
quality companies in technology. We value the balance between personal and work life as
one of the main tools to improve the creativity and productivity of our associates.
Get to know more about how we work at Bosch and our new open positions on our social
networks:
Facebook: Bosch Talento Mxico
Instagram: Bosch Campus Mxico
LinkedIn: Bosch Mxico
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
