Customer Management:
- Service Business Development of Mobile Hydraulics Machines (Road Construction Machines / Mining Machines / Concrete Machines)
- Sales of Service in After Market (from Lead generation to execution and formal closure of contract)
- Should have knowledge about various mobile machines and Indian After Market in Construction and similar fields.
- Customer relationship management through installed base life cycle
- Improving Customer Satisfaction
- Service Consultation to customers
- Service Marketing & After Market Promotional Activities
- Fostering internal relationship with internal Service Organizations and other departments
Market Intelligence
- Consolidate Competition Analysis done by ADMs and plan Strategies
- Visualize the complete market of respective cluster and plan resources accordingly
- Consolidate Market trends captured by ADMs & plan measures
- iBase intelligence and continuous development of database
Reports and Planning
- After Market Sales Planning Strategy formulation & deployment selfreview and attainment of KPIs
Qualifications :
B.E. Mechanical with 2 6 years of relevant experience.
Preferred Competencies :
- Customer orientation
- Indepth Products Knowledge (Fault finding trouble shooting assembly disassembly Testing)
- Communication Skills
- Presentation Skills
- Sales Skills (Negotiation Pricing Networking Customer satisfaction obsession etc.)
- Contract / Legal Knowledge
- Quality System
- Crossselling knowhow and Mindset
- Compliance
- Sales Coordination/Steering CRM
- Price management
- Industry 4.0
- Configurators overview
- Handson SAP MSoffice tools
Remote Work :
No
Employment Type :
Fulltime