Order Management
Order Management
Posted on :
30-12-2024
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Job Description
Job Description:WHMCS Order Management Executive
Role Summary:
We are seeking a WHMCS Order Management Executive with 6 months to 1 year of experience in managing orders and customer support on the WHMCS platform. The ideal candidate will be detailoriented proactive and familiar with WHMCS operations to ensure smooth order processing and customer satisfaction.
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Key Responsibilities:
- Order Processing & Management:
- Process verify and manage incoming orders on WHMCS.
- Resolve issues related to pending failed or incorrect orders promptly.
- Ensure timely subscription renewals and handle cancellations as per company policy.
- Customer Support:
- Respond to customer inquiries regarding order status billing and payments.
- Troubleshoot common issues related to WHMCS operations.
- Provide guidance on subscription and renewal options.
- Payment & Billing Management:
- Verify payment statuses and resolve discrepancies with payment gateways.
- Generate and share invoices and receipts with customers.
- WHMCS Maintenance:
- Update product details prices and offers in the WHMCS system.
- Collaborate with the technical team to fix minor platform bugs.
- Reporting & Documentation:
- Generate order and sales reports regularly for management.
- Document recurring issues and suggest process improvements.
Qualifications:
- Education:Any bachelors degree (preferred: IT Commerce or Businessrelated fields).
- Experience:6 months to 1 year of handson experience with WHMCS.
- Skills Required:
- Proficiency in WHMCS operations (order management billing and product setup).
- Strong customer service and communication skills.
- Basic understanding of payment gateways and troubleshooting techniques.
- Attention to detail and ability to manage multiple tasks.
Work Hours:
- Fulltime 10:00 AM to 7:00 PM (may vary depending on workload).
Why Join Us
- Work in a growing ecommerce environment with a focus on WHMCS.
- Opportunity for career growth with advanced training and certifications.
- Collaborative and supportive workplace culture.
Employment Type
Full Time
Company Industry
Key Skills
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