drjobs Support Specialist - On Site

Support Specialist - On Site

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1 Vacancy
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Job Location drjobs

Stockport - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Responsibilities:

  • Active Directory experience is a must 
  • IT Support (remote and onsite) 
  • Problem investigation 
  • Problem diagnosis  
  • Solution Implementation 
  • Communication with internal customer throughout process 
  • Escalation of problem where appropriate  
  • Set up of user accounts  
  • Proactive support on going maintenance and monitoring of systems in accordance with appropriate plans 
  • Preparation of equipment and services in line with work specification and appropriate deadlines  
  • Implementation of hardware and services through onsite or remote work 
  • Ongoing documentation and updating of records regarding supported assets. 

Qualifications :

The Ideal Candidate will possess: 

  • Excellent Communication skills and telephone manner 
  • Excellent time management skills and the ability to prioritise and manage several open cases at the same time 
  • Ability to work autonomously and learn fast 
  • Ability to work as part of a team 
  • Possess initiative and be willing to go the extra mile  
  • Friendly and Approachable manner and experience in customer service technical support experience and will held a previous client facing/desk side role position. 
  • A passion for IT and technology 
  • Excellent problem solving skills 


Additional Information :

This role is On site in Our Stockport Office. 

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit NIQ.com

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: 


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

About Company

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