Customer Success Manager - FMCG - Hybrid OfficeWFH
Customer Success Manager - FMCG - Hybrid OfficeWFH
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Job Description
Data Impact by NIQ is an ecommerce analytics provider. Our customizable intuitive platform offers the most accurate and reliable digital shelf data available. The creator of industry standard locationbased data analytics we continually develop new solutions for our clients.
Our Marketplace Sales & Share suite empowers brands to maximize their sales potential while our pricing visibility content distribution and emedia modules equip brands with cuttingedge solutions.
NIQ the worlds leading consumer intelligence company is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population. For more information visit NIQ.com/dataimpact.
Job Description
Under the responsibility of the VP sales EMEA in London and the CEO in Paris you will join our growing UK team to manage our portfolio of clients in EMEA and US
- Onboard and train clients on the tool
- Analyse data to improve customer experience
- Handle and resolve customer requests problems and complaints
- Maintain ongoing customer relationships
- Network to identify new needs from our customers and potential business growth
- Minimise customer churn
- Participate in events and forums
Qualifications
- 1 to 3 years proven experience as an Account Manager or other commercial position (trade manager ecommerce) for an FMCG manufacturer.
- Autonomous looking for new challenges and accompanying the exploding ecommerce market is a real motivation for you
- Highly organised and able to multitask
- Passion for service and customer satisfaction
- You are structured and analytical
- You have excellent communication skills
- Ability to work in a dynamic and fastmoving team
- Willingness to travel.
- Dutch or other European language would be appreciated but not mandatory
#LIRC1
Additional Information :
Hybrid Model Role with 2 days in the London office 3 days at home.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
