Senior Dynamics Functional Consultant - D365 Customer Engagement
Senior Dynamics Functional Consultant - D365 Customer Engagement
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Job Description
Job Description
At Telefonica Tech youll be part of a vibrant team thats changing the landscape of digital transformation. As a Senior Dynamics CE Functional Consultant youll work on significant projects and initiatives within our Public Sector practice. Your expertise and insights will shape the future of our Business Applications vision contributing to our growth while enjoying the freedom to make key decisions in a dynamic entrepreneurial setting. We hold ourselves to high standards while fostering a flexible work environment and a healthy worklife balance.
Your Role
As a Senior Dynamics CE Functional Consultant youll be at the forefront of our Business Applications pillar leveraging your deep Dynamics knowledge and expertise to drive highprofile D365 projects.
Your responsibilities will include:
- Advise and inspire customers on how to achieve maximum business benefits from their new system.
- Lead a delivery team on Dynamics 365 projects. Progresses the objectives & processes making contributions to supporting business functions.
- Work with customers to understand and define their business process to configure their Dynamics CRM/D365 system.
- Assist with configuration tasks data migration and endtoend testing.
- Provide enduser training courses and adhoc coaching.
- Design and test customisations to the Dynamics 365 Customer Engagement/Power Platform system.
- Participate in golive stages of projects.
- Push projects along through daily communications with the customer and/or project manager.
- Carry out presales engagements building a comprehensive understanding of customer requirements and business challenges building and delivering demonstrations of solutions.
Qualifications :
You will have excellent analytical problem solving and communication skills as well as the ability to work both autonomously and as part of a team delivering a wide range of services to our customers.
Desired Skills and Experience:
- Significant experience with Dynamics 365 CRM ideally Customer Service Customer Insights Journeys or Sales modules.
- Excellent customer facing and stakeholder management;
- Facilitating customer meetings;
- Designing solutions;
- Experience within the Public Sector Industry
- Creating documentation.
- Communication (written and verbal)
- Design and delivery functional elements e.g. customise and configure without code
- Testing and validation of solutions
This role requires you to obtain and maintain Security Clearance as part of this you will need to undergo 3 main checks these are; A refence check requiring you to have lived and worked in the UK for the last five years with no gaps longer than 6 months outside of the country A criminal record check and a financial credit history check. You do not need to provide me with details but will you be eligible based on the criteria mentioned there.
Additional Information :
At Telefonica Tech we believe inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.
We encourage applications from a wide range of individuals irrespective of: age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or beliefs and sexual orientation.
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
