Required Operation Manager for Nainital Uttarakhand
Required Operation Manager for Nainital Uttarakhand
Posted on :
27-12-2024
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1 Vacancy
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Job Description
JD OPERATIONS MANAGER:
Should have an excellent level of commercial awareness and can build and maintain relationships
with internal and external guests.
Also responsible for highlighting short/medium/longterm issues to the General Manager / MD and
helping formulate solutions.
The Operations Manager is also required to assist in the preparation of the annual budgeting and
monthly forecasting processes
OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES:
1. Taking Care of the Mudhouse project that is 100mts away from main Paatlidun campus
2.Ensuring 100% guest satisfaction.
3.Fully responsible for all aspects of all departments
4. Support and work with all Head of Departments in all aspects of running this hotel
5.Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.
6.Overlook Front office and Food & beverage operation on daily basis
7. Conduct regular operations team meetings with all the HOD daily/ weekly to discuss routine operational matters sales targetsGSTS feedback action taken for service recovery and any staff issues. Minutes of the meeting are to be sent toGM/Management.
8.Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GM guidance is to be taken wherever required.
9. Monitor the purchase/indent / requestions of each departmentthe accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc).
10. Closely working with head of department inspecting the stores(F & B / Kitchen / Housekeeping / Security) to check the stock in hand (quality par stock levelsexpiry etc) with the F & BManager and chef.
11.Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO
Purchase.
12.Inspecting all departments for SOP implementation
13.Inspecting all arrival rooms and guest areas for their upkeep and maintenance.
14. Inspecting all departments with their respective Managers for cleanliness ambiance service readiness staff grooming & hospitality culture
15.Monitor the coordination between all departments for smooth & efficient operations
16. Assessing and reviewing customer satisfaction and service recovery process.
17.Meet all dept. heads to review & train the staff to upkeep the human capital.
18. Identifying staff learning needs and assisting with development
19.Providing timely and constructive feedback to all direct reports as and when required either formally or informally
20. Conduct weekly / Daily meetings with Head of department for day to day operation and plan of action.
21.Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization
22.Be available on call 24 hours a day to resolve any urgent problems or emergencies.
23 . Responsible for the overall management of the operation of the hotel.
24.Responsible to adopt long working hours and break shifts as and when required in operation.
REPORTS TO: General Manager / Management
PREREQUISITES:
Excellent revenue management skills with experience in budgets P&Ls and forecasting. Working
with colleagues to share skills knowledge resources and networks. Highly focused have excellent
communication skills and be motivated and professional in appearance and presentation.
EDUCATION:
A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor s degree
and/or diploma in hotel or another related field.
Computer Knowledge MS Office. Experience in Property Management
Software and Revenue Management Systems is desired.
EXPERIENCE:
Minimum 7 years work experience in a 4 to 5 Star Hotel as a
Deputy Manager Asst. Operations Manager or Hotel Manager.
Salary: 1 Lac/month Negotiable
Food and accommodation will be taken care of.
JD OPERATIONS MANAGER: Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manager / MD and helping formulate solutions. The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES: 1. Taking Care of the Mudhouse project that is 100mts away from main Paatlidun campus 2.Ensuring 100% guest satisfaction. 3.Fully responsible for all aspects of all departments 4. Support and work with all Head of Departments in all aspects of running this hotel 5.Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests. 6.Overlook Front office and Food & beverage operation on daily basis 7. Conduct regular operations team meetings with all the HOD daily/ weekly to discuss routine operational matters, sales targets,GSTS feedback action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent toGM/Management. 8.Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GM guidance is to be taken wherever required. 9. Monitor the purchase/indent / requestions of each department,the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc). 10. Closely working with head of department ,inspecting the stores(F & B / Kitchen / Housekeeping / Security) to check the stock in hand (quality, par stock levels,expiry, etc) with the F & BManager and chef. 11.Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase. 12.Inspecting all departments for SOP implementation 13.Inspecting all arrival rooms and guest areas for their upkeep and maintenance. 14. Inspecting all departments with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hospitality culture 15.Monitor the co-ordination between all departments for smooth & efficient operations 16. Assessing and reviewing customer satisfaction and service recovery process. 17.Meet all dept. heads to review & train the staff to upkeep the human capital. 18. Identifying staff learning needs and assisting with development 19.Providing timely and constructive feedback to all direct reports as and when required either formally or informally 20. Conduct weekly / Daily meetings with Head of department for day to day operation and plan of action. 21.Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization 22.Be available on call 24 hours a day to resolve any urgent problems or emergencies. 23 . Responsible for the overall management of the operation of the hotel. 24.Responsible to adopt long working hours and break shifts as and when required in operation. REPORTS TO: General Manager / Management PREREQUISITES: Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation. EDUCATION: A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor s degree and/or diploma in hotel or another related field. Computer Knowledge, MS Office. Experience in Property Management Software and Revenue Management Systems is desired. EXPERIENCE: Minimum 7+ years work experience in a 4 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager. Salary: 1 Lac/month, Negotiable Food and accommodation will be taken care of.
Education
A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor s degree and/or diploma in hotel or another related field. Computer Knowledge, MS Office. Experience in Property Management Software and Revenue Management Systems is desired.
Employment Type
Full Time
Key Skills
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