Operations Manager - Ezugi an Evolution company
Operations Manager - Ezugi an Evolution company
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1 Vacancy
Job Description
Position Overview:
As the Operations Manager you will be at the forefront of our mission to enhance operational efficiency elevate client satisfaction and foster a motivated and highperforming team of over 900 employees. Your role will be pivotal in ensuring that our business goals are met while cultivating a positive work environment that supports both individual and collective success.
Key Responsibilities:
- Leadership & Team Management: Lead and mentor a diverse team of 900 employees including 20 direct reports. Develop and implement strategies to enhance team performance engagement and professional growth.
- Performance Optimization: Drive operational excellence by setting clear performance targets monitoring progress and analyzing key metrics to ensure business objectives are achieved.
- Client Satisfaction: Focus on improving guest experiences through the implementation of best practices addressing client feedback and ensuring service excellence..
- Strategic Planning: Collaborate with senior management to develop and execute strategic plans that align with company goals. Adapt strategies as needed to respond to evolving market conditions and business needs.
- Analytical Insights: Utilize datadriven insights to make informed decisions identify areas for improvement and implement effective solutions that enhance operational efficiency.
- Employee Engagement: Foster a positive and inclusive work culture that emphasizes employee satisfaction motivation and retention. Address and resolve any workplace issues promptly and effectively.
- Innovation & Best Practices: Stay abreast of industry trends and best practices integrating innovative approaches to continually elevate our service offerings and operational practices.
Qualifications :
Qualification Requirements and Competencies
- Experience: Minimum of 10 years in a leadership role within the hospitality and/or gaming industry managing teams of 20 direct reports.
- Skills: Strong analytical and problemsolving skills with a proven track record of driving performance and achieving business goals.
- Leadership: Demonstrated ability to lead and inspire large teams with a focus on employee engagement and development.
- Adaptability: Ability to thrive in a fastpaced environment adapting strategies and approaches to meet changing business needs.
- ClientCentric: Deep commitment to enhancing client product satisfaction and delivering exceptional service.
- Communication: Excellent interpersonal and communication skills with the ability to effectively interact with all levels of the organization and external stakeholders
Additional Information :
Why Join Us:
- Dynamic Environment: Work in a fastpaced and vibrant industry where your impact is significant and your contributions are valued.
- Career Growth: Opportunities for professional development and career advancement within a leading hospitality company.
- Competitive Compensation: Attractive salary package and benefits that recognize your skills and experience.
If you are a resultsdriven leader with a passion for excellence and a commitment to creating outstanding service experiences we invite you to apply for this exciting opportunity.
All your information will be kept confidential according to EEO guidelines.
#EVOMIL
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
