Network and Security Engineer
Network and Security Engineer
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Job Description
Were searching for a Senior Network & Security Engineer (L3 Support) to be part of our diverse team of talent here at NCS!
Overview
As a Network and Security Engineer (Level 3 Support) you will be responsible for providing advanced and in depth technical support and troubleshooting for network and security issues. You are required to have a very strong understanding of network infrastructure security protocols and the ability to work in a 24x7 environment.
What will you do
- SME for Network and Security: Provide escalation support for Network (Cisco Aruba Alcatel F5) and Security Products (Check Point Palo Alto and Fortinet)
- Troubleshoot and Resolve Issues: Provide advanced to indepth troubleshooting for network and security incidents including routers switches firewalls VPNs and other network devices.
- Incident Response: Respond and resolve network and security incidents in a timely manner ensuring minimal downtime and impact on operations and strict adherence to committed SLA. First responder to Priority 1 incidents and resolved incidents within OneCare contractual SLA
- Documentation: Maintain detailed documentation of network configurations changes and incidents. Create and update technical documentation and standard operating procedures.
- Collaboration: Work closely with Level 2 and Level 1 support teams remote and field support network/security engineers to resolve complex issues and improve network performance.
- Oncall Support: Provide 24x7 oncall support on a rotating basis ensuring availability to address critical issues as they arise
The ideal candidate should possess:
- Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field or IT equivalent
- Preferably 5 or more years of working experience with focus on network and security support roles
- In depth knowledge of network protocols (TCP/IP DNS DHCP) network devices (routers switches firewalls) and security technologies (VPN and IDS/IPS)
- Deep understanding of packet capture analysis and network physical and logical topologies
- Strong verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
- Ability to express oneself to stakeholders
- Willingness to work in a 24x7 environment including nights weekends and holidays as needed
Qualifications :
The ideal candidate should possess:
- Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field or IT equivalent
- Preferably 5 or more years of working experience with focus on network and security support roles
- In depth knowledge of network protocols (TCP/IP DNS DHCP) network devices (routers switches firewalls) and security technologies (VPN and IDS/IPS)
- Deep understanding of packet capture analysis and network physical and logical topologies
- Strong verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
- Ability to express oneself to stakeholders
- Willingness to work in a 24x7 environment including nights weekends and holidays as needed
What you might also need to have:
- CCIE CCNP Alcatel (ACFE) F5 Aruba Check Point Palo Alto or any relevant certifications
Preferred Singaporeans
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
