Senior Director - Workplace Management

Freshworks is seeking a Senior Director of Workplace Management to oversee operations across our three (3) offices in India (Chennai Bangalore and Hyderabad) which consist of approximately 500000 square feet of office space. In this role you will be responsible for managing a team of 11 full time employees (plus many contractors) in addition to supporting our transportation programs food programs the travel desk in India our return to office (RTO) efforts office electrical maintenance and improvements physical security and real estate decisions.

Reporting to the VP of Global Workplace based in the US you will play a critical role in defining and supporting an outstanding employee experience as well as our overall office programs strategies and budgets. Youll engage with our crossfunctional partners including IT Legal HR Finance and others to support leasing strategy construction design vendor management and beyond.

This role requires a seasoned leader with experience in facilities management and has a passion for developing a team. You will be successful in this role if you put the customers first are dedicated to innovation energized by a growth mindset and like being part of a great team.

Responsibilities: 

Lead and support the Workplace team and facility activities for our three offices in India (Chennai Bangalore and Hyderabad)

Ensure smooth programs and daytoday operations of our offices including catering internal events guest processes security parking cleaning etc.

Serve as the main point person for workplace operations questions as well as initiatives across the org such as RTO CSR software needs space planning etc.

  Oversee the maintenance repair and upgrade of the offices ensuring legal requirements and HSE standards are met

Create strategies and processes that amplify employee experience and engagement in the office

Work with Finance to develop a detailed annual budget that supports thecompany initiatives and manage to that budget

Source implement and manage vendor contracts

Coordinate and facilitate company internal engagement events

Identify & implement opportunities to build a more cohesive happy and productive inoffice experience

Support real estate decisions as well as tenant improvement design & construction projects (both small and large)

Promote workplace safety environmental practices waste reduction opportunities sustainability and energy conservation initiatives

Ensure projects are completed on time within scope and budget

  Ensure measures are in place for afterhours facilities related emergencies

Collaborate with the companys Strategic Sourcing team on opportunities to define vendor scope and manage supplier performance

  Partner with IT Legal HR Finance and others on workplace related initiatives

Manage expenses and implement costsaving measures

Support lease negotiations for new office space to support our expansion and operational success

Foster a collaborative and productive work environment

  Gather and analyze employee feedback and insights to identify trends opportunities and areas for improvement

Create a firstclass wow experience for everyone who steps foot in our offices

Qualifications :

15 years of experience in Workplace or Facilities related roles in a global organization. Previous proven management experience required.

  Excellent written verbal and interpersonal communication skills in English across all levels of audiences. Must also be able to speak Tamil. Speaking Kannada and Telugu is preferred.

Organization skills and attention to detail is a must

  Exceptional project management skills with the ability to manage multiple processes and priorities at once

  Strong analytical background with the ability to derive actionable insights from community data and feedback

An ownership mentality with the ability to ask critical questions work through problems independently and execute/delegate to the team

A love for building culture energy creativity and forward thinking to the workplace

Experience in leading crossfunctional teams and driving alignment towards common goals

Ability to work crossculturally and crossfunctionally

Thrives in a fastpaced dynamic environment with the ability to navigate ambiguity

  Good negotiation and change management skills

Must be able to be a team player and work across all levels of company in addition to frequent interaction with suppliers and contractors

Possess a positive cando attitude with the desire to take on additional responsibilities

Strong technical skills including proficiency in (GSuite Excel Word etc)

Ability to travel domestically as needed (likely once a month). Additionally there may be international travel (likely once a year)

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime