Retail Industrial Account Specialist
Retail Industrial Account Specialist
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Job Description
The Fastener Solutions Division of Avery Dennison is a worldwide manufacturer of plastic fastening systems used in the automotive apparel retail industrial and packaging industries. Our threeshift injection molding and extrusion operation is located in Fitchburg MA. The Fastener Solutions Division is ISO 9001 and IATF 16949 certified.
ABOUT YOUR ROLE:
This position will be remote located within the US. #LIRemote The Retail & Industrial Account Specialist will be responsible for handling the retail & industrial business segment through the administration coordination and servicing of related customers by performing a variety of duties categorized as:
Customer & commercial sales communication
Commercial planning to support internal production schedules
Price management and administration of customer pricing in business systems
Marketing communications support
New market and product development growth programs
YOUR RESPONSIBILITIES WILL INCLUDE:
Conduct assessments of customer needs within the assigned region or area. Analyze account trends (e.g. order histories levels etc.) and customer needs and apply insight in proactively identifying potential opportunities to drive additional sales.
Identify and pursue business development opportunities for assigned accounts. Collaborate with the sales team to convert identified opportunities into sales wins.
Provide product recommendations samples technical support pricing and service information on demand.
Provide technical support assistance by applying troubleshooting techniques.
Establish customer pricing within published guidelines.
Coordinate review implementation and maintenance of customer information and price agreements in CRM.
Support business expansion by providing market & customer insight establishing efficient and replicable customer service processes communicating customer specific requirements and collaborating across boundaries to ensure longterm growth of the retail and industrial business.
Support business development efforts with analysis of industry market size & trends competitive solutions and positioning market share and customer/industry needs for the product portfolio.
Collaborate internally to develop and execute targeted marketing collateral sales tools and promotional campaigns.
Make outgoing calls to existing customers and prospects to support sales growth
Provide support to the sales team during presales negotiations and presentations.
Participate in team efforts which involve process improvements Six Sigma methodology and cross functional approach.
Qualifications :
Strong interpersonal and communication skills with the ability to maintain professional working relations with internal and external customers
Experience with CRM Software a plus.
Interdepartmental and Team facilitation skills
Minimum of three years experience in a customer service/sales support role
Strong written verbal communication and organizational skills. Ability to multitask effectively.
Proficient computer skills including experience with word processing in Windows and Google environments.
Bilingual English/Spanish a plus
EDUCATION:
High School Diploma needed Associates or Bachelors degree in Business or related field preferred
Additional Information :
The salary range for this position is $60000 $70000 / year.
The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and/or necessary travel required for the position which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations Notice
If you require accommodations to view or apply for a job alternative methods are available to submit an application. Please contact (440)or to discuss reasonable accommodations.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
