Application Support Analyst - Data Quality
Application Support Analyst - Data Quality
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Job Description
We are looking for Application Support Analyst to join our Data Quality team and provide technical competence in mainframe and distributed technologies and will also help resolve incidents reported by Experians customers. Reporting into Application Support Team Manager you will ensure that issue resolution is provided for the majority of issues raised daily operational activities are performed and all within defined service levels.
Youre probably wondering what youll do:
- Be champion of tools within the team and role models best practice;
- Respond to incidents and Operational activities ensuring work is prioritized following Service Level Agreements;
- Escalate issues to initiate further investigation and ensure Service Levels are met;
- Identify opportunities for service/process improvements and implements change;
- Work and collaborate across the wider communities and amongst other departments to provide service improvements to our customers;
- Deliver great clients and consumers service and try to exceed client / consumer expectations;
- Identify risks and make recommendation to mitigate these.
- Understand specific regulatory obligations and company procedures.
Qualifications :
What youll bring
- 2 years of experience as a Technical Support Engineer Application Support Engineer or similar;
- Practical experience of ITIL processes for Incident and Problem management
- Knowledge and practical experience of one or more technologies (Monitoring tools Networking Firewall Windows Server Linux Oracle SQL IIS Apache XML JSON Bash PowerShell and Tooling on an advanced/expert level);
- Experience analyzing problems and identifying/communicate root cause;
- Have sound and practical experience in one or many technology platforms;
- Explain technical information to a nontechnical audience;
- Technical knowledge and practical experience of computing technologies;
- Troubleshoot skills;
- Inductive and verbal reasoning.
Additional Information :
What you will get:
- Work environment excellent work conditions with friendly environment recognized team spirit and fun and quality recreation time.
- Social benefits package including life insurance food vouchers additional health insurance for you and a family member monthly flex allowance including internet bill coverage sick leave allowance corporate discounts marriage and childbirth / adoption allowance Multisport card Sharesave plan Employee assistance program birthday gift and many more!
- Worklife balance 25 days paid vacation 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
- Opportunity for flexible working hours and home office.
- Personal Development career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses learning materials & books.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
