Senior Internal Communications Channels Manager

Our Internal Communication team is at the very heart of Entain and were looking for a Senior Channels Manager to lead and deliver our global channels strategy and execution. The ideal candidate will be a subject matter expert on all things IC channels and digital experience and passionate about delivering a best in class experience to our people around the globe.  

This is both a strategic and tactical handson role where you will continuously push the boundaries to ensure Entains internal communications channels deliver worldclass experiences. 

We are seeking a dynamic communications and digital experience expert to take ownership of designing executing and evolving all Entainwide Internal Communications (IC) Channels.

In this role youll be accountable for both tactical delivery (80%) and strategic planning (20%) of our global IC platforms hybrid/virtual events production and internal comms tools. For this reason well need this person to be within commuting distance of our London offices spending 2 days in the office each week. 

You will: 

• Lead and action the ongoing quick fixes enhancement and innovation of our internal communication channels using the latest technologies and content trends to deliver exceptional user experiences. 

• Own the operational success of Entain.Me (our intranet) ensuring it remains a bestinclass global platform that meets the evolving needs of our employees including resolving day to day issues.  

• Manage and personally own the technical production and execution of global Teams live/Townhall events hybrid and virtual ensuring flawless delivery and engagement across the company as the go to expert.  

• Align our IC Channels strategy with the broader HR and workplace technology agenda by working closely with the People Services and End User Service teams to deliver integrated highimpact solutions. 

• Provide actionable advice and hands on support to optimise our IC Channels integrating them with our broader tech stack and physical office spaces to enhance employee engagement. 

• Serve as a subject matter expert for all internal communications offering practical support in planning content creation execution and measurement for both online and offline initiatives.

Key responsibilities:

• Actively act as a leader within the Internal Communications (IC) team setting performance standards and driving a culture of excellence.  

• Execute and manage the internal comms channels strategy ensuring smooth daytoday operations. 

• Take full ownership of the Entain.me platform: resolve technical issues audit content and structure and implement fixes. Lead the design of user experiences and manage the product backlog. Provide training and resources to enable business units to manage their own content and page creations effectively. 

• Track and analyse the performance of communication channels generating regular (monthly) reports with actionable insights for stakeholders focusing on optimising output for the Internal Communications team as content creators. 

• Implement and maintain a system to measure the success of IC channels and their content delivering ongoing feedback and data to demonstrate impact.

• Serve as the goto expert on IC Channels platforms and analytics ensuring seamless integration with other technologies. 

• Apply industry best practices and trends to enhance the digital experience and engagement across internal communications initiatives. 

• Collaborate with internal teams (e.g. People Solutions IT Property) and external suppliers to ensure timely updates fixes and performance optimisation for all internal communication tools including the intranet emails video platforms and collaboration tools. 

• Engage with stakeholders across the business to gather requirements prioritise needs and manage the development and enhancement of communication channels. 

• As the expert and channel owner oversee the execution production and measurement of global virtual and hybrid events ensuring flawless delivery and engagement. 

• Coordinate with crossfunctional teams to ensure that all IC solutions meet specifications for departments like People DEI Compliance and Legal ensuring alignment with business priorities. 

• Develop and maintain a prioritised IC solutions roadmap that reflects business needs risks and resource allocation adjusting to evolving priorities. 

• Translate business needs into clear requirements for new features working closely with delivery teams to ensure timely and efficient rollouts and present updates to leadership and stakeholders. 

• Identify and act on opportunities for improvement and innovation (no matter how small) within internal communications channels promoting creativity and adaptability. 

• Stay informed about advancements in communication technologies and tools and recommend and implement new solutions to improve the efficiency and impact of internal communications. 

• Train and coach Internal Communications Partners as superusers of all IC platforms ensuring they are equipped to utilise enhancements effectively. 

• Quickly develop a suite of selfserve materials to empower the business to communicate effectively regularly updating and maintaining.  

• Own the internal face of the IC team on Entain.me maintaining content to enable visibility and ease of support.

Qualifications :

• Expert knowledge of Internal Communication channels and best practices including the use of Microsoft products in delivering SharePoint Viva and Power products. 

• Technology savvy selfstarter with a passion for project work leading and driving initiatives. 

• Capable content creator e.g. video imagery. 

• Strong business insight and judgment to navigate ambiguity. 

• Strong analytical and product management skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. 

• Strong expertise in digital communication platforms and tools with a deep understanding of user experience and engagement metrics. 

• Exceptional analytical skills with the ability to translate data into actionable insights and recommendations. 

• Strong understanding and expertise of Microsoft technologies including SharePoint Viva and Teams used in Internal Communications and Engagement 

• Good creative technical and platform knowledge to create and deliver brilliant content in a compelling way through the appropriate channel including intranet video print digital and social media.

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.

Depending on your role and location you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support and so much more.

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

Remote Work :

No

Employment Type :

Fulltime