HVAC Specialist II - Remote

 Are you an HVAC residential service technician who is getting tired of weekend or oncall work

Do you enjoy working with contractors dealers engineers architects and homeowners

Would you instead like to be able to work from the comfort of your own home

Are you a friendly and cooperative team player

Are you articulate and easily able to explain things to people clearly in a way they can quickly understand

Do you want Paid certifications and license renewals

Do you want a generous time off and benefit package

Are you willing to travel within the US as needed for both initial and ongoing product trainings

If yes great news! We have an incredible opportunity for you to improve your job satisfaction when you join Bosch Home Comfort as an HVAC Technical Support representative!

Heres the opportunity:

Bosch Home Comfort is currently seeking an experienced Heating / Air Conditioning Service Specialist 2 to support customers/contractors in the US.  This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and instead work from a physical location of their choice which must be identified to the Company. Depending on an applicants geographic location working hours can fall between 8am 7pm EST (8 hour shift).  

Successful candidates will have strong experience with Water Source Heat pumps AirtoAir Heat pumps Boilers A/C and minisplit equipment. This position requires a person that is customer focused with HVAC experience and is adaptable to the changing needs of our expanding business. This is a great opportunity to use your field service knowledge in a remote setting supporting Bosch Home Comforts complete line of heating cooling and hot water products.

Job Duties & Responsibilities:

• Provide phone and emailbased trouble shooting and applications assistance to contractors dealers engineers architects and homeowners on hydronic heating forced hot air domestic hot water airconditioning heat pumps
• Work with Product Management Quality Risk and assessment. Warranty and return departments to provide overall support for Bosch Home Comfort products
• Represent the business in complaint resolution or technical investigation when required with feedback on root cause analysis
• Start and maintain computer based electronic records of calls. Answer departmental emails
• Review technical materials to verify its correctness. Support new product introductions by assisting in the development of departmental technical documents and/or technical videos
• Provide trouble shooting and applications support internally to Customer Service Team and outside sales representatives
• Provide peer level support developing others in area(s) of technical expertise.
• Home based for daily work local site visits when needed
• Minimal travel inside and outside of the USA for training or service work 
• Assist the business in continuous improvement projects
• Works independently within established procedures associated with the specific job function

Qualifications :

Basic Qualifications: 

• 5 years of HVAC experience in one or more of the following: AirtoAir Heat pumps Water source Heat Pumps Geothermal (residential or commercial)
• 3 years of work experience in two or more of the following: Air Conditioning circuits Air conditioning compressors controls ground loops Domestic hot water systems. Oil and Gas installation and service Boiler controls fuel combustion heat exchange/transfer fluid transfer fresh air and exhaust systems
• 2 years of MS Office experience 
• High School diploma or GED

Preferred Qualifications:  

• Experience with tankless hot water Hydronic boilers Warm air furnace
• Experience with retention oil burner 
• Experience with system piping hydronics venting wiring
• NATE certification Oil or Gas license
• EPA certification 
• Strong problemsolving skills and willingness to take initiative customer orientation communication skills and ability to function as a member of a team.
• Strong phone and writing skills
• A positive attitude and mindset to achieve individual and departmental goals
• Organization attention to detail and an overall sense of urgency and ownership. 
• Good typing skills 
• Working proficiency in French Spanish and/or Portuguese.

Additional Information :

No relocation available.

Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization unavailable. 

By choice we are committed to a diverse workforce EOE/Protected Veteran/Disabled

Remote Work :

Yes

Employment Type :

Fulltime