Warranty Test and Inspection Operative
Warranty Test and Inspection Operative
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Optimise financial management of warranty claims handling in line with AA/QMC requirements and AA/SGB business development.
- Support warranty claim handling and possible warranty scenarios stemming from
AAAS/PADFSR3 activities. - Ensure warranty handling times comply with AA/QMC targets.
- Bench testing Bosch branded starter motors and alternators.
- Ensuring warranty claims are assessed and processed in accordance with the processes and policies of MA/QMC and as appropriate in accordance with any locally agreed obligations / policy decisions.
- Liaise with customers as necessary regarding warranty claims and their outcome.
- Liaise with MA colleagues (e.g. Sales and Field Service) as appropriate to update on claims handling customer issues and quality concerns.
- Adhere to the prevailing processing times.
Specific Features
- Process manual credits and debits in line with Bosch compliance requirements.
- Process warranty claim / technical inspection as per the prevailing Bosch process / BWS
- Liaise with IAM KAM as necessary to ensure customer sensitive situations are uniformly communicated and agreed within AA/SEU.
- Unpack returned product visually assess and physically test as appropriate.
- Complete returns to customers.
- As necessary arrange shipping of product for factory inspection.
- Be fully conversant with SAP BWS CDB and ESI systems
- Liaise with customers and internal teams (AA/QMC AA/SLC1UK AAAS/PADFSR3 & TSS15 and SO/OPM2Liv etc). as appropriate.
Qualifications :
Key Skills
The job holder will possess:
- Knowledge of automotive vehicle components and vehicle servicing / repairs
- Previous experience of using Bosch and nonBosch automotive rotating electric test benches
- Recognised qualifications in numeracy and literacy.
- Be confident and competent in making written and verbal communications.
- Be able to evidence basic computer literacy and confidence in working with Outlook and Excel.
Key Qualities
The job holder will:
- Have the confidence to contribute suggestions and criticisms (in order that systems and processes may be improved) and do so in the full knowledge that such input is wanted and valued by the organisation.
- Have a service mentality geared towards assisting customers.
- Be diplomatic and professional at all times and especially in those rare cases when it is not possible or fair to exceed to a customers demands.
- Work collaboratively across the MA/SEU business
- Be able to communicate proactively and effectively at all levels both externally and internally.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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