Payments Operations Specialist

We are considering both fulltime permanent and contractor applications for this position

This hybrid role requires working from our London office in Fitzrovia once a week.

If youve been looking to join a fastgrowing startup backed by the same investors as Stripe & Airbnb with a mission to make a huge positive impact then youve found the right place!

Our Mission

Our mission at Goodstack is to make it easy to do good on a global scale.

We empower companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cuttingedge technology and finding new funding streams.

Global brands including LinkedIn HSBC OpenAI Atlassian and Twilio as well as thousands of nonprofits including the Red Cross Cancer Research and Oxfam use Goodstack to make a difference.

This year we are on track to facilitate over $3 billion in donations to good causes building on the $1 billion enabled in 2023 $120 million in 2022 and $3.5 million in 2021.

To achieve our mission we need you

Join Our Series A Startup as Payments Operations Specialist to Help Thousands of Nonprofits Get Access To Funding!

Were looking for an exceptionally detailed handson processdriven Payments Operations Specialist to own the smooth flow of funds from customers to charities.

As a Payment Operations Specialist Youll play a vital role in ensuring the accurate efficient and timely flow of funds to nonprofits worldwide. Your focus will be on executing paymentrelated processes supporting the team in achieving service level agreements (SLAs) and resolving payment issues. This role gives you a unique opportunity to work with global currencies learn about international payment systems and directly contribute to enabling positive change on a global scale.

As Payments Operations Specialist Your Mission Will Be To:

• Execute daily tasks related to payment processing ensuring all payments are made accurately and on time.
• Process payments to nonprofits via various methods including bank transfers checks and card payments.
• Respond to customer and internal queries regarding payments ensuring clear and timely communication.
• Handle complex payment issues such as failed payments undeliverable donations and reassignments escalating issues when necessary.
• Monitor and track payment workflows ensuring adherence to SLAs and KPIs.
• Detect escalate and help resolve domainrelated problems and operational challenges.
• Follow operational procedures meticulously while keeping track of critical updates to ensure compliance and efficiency.
• Collaborate with other teams including Operations Customer Support Product and Engineering to improve payment processes and address challenges.
• Identify opportunities to refine workflows for improved efficiency and effectiveness.

After 3 Months Success Will Look Like:

• You have a strong understanding of the endtoend payment processing workflow and key systems involved.
• Youre executing daily tasks with accuracy and timeliness consistently meeting SLA targets.
• Complex payment issues are escalated and resolved efficiently reducing recurring issues.
• Customer queries are being addressed with clarity and empathy contributing to high satisfaction levels.
• Youve identified and suggested improvements for at least one key process to enhance team efficiency.

This Role Is a Perfect Match for You If You Have:

• 2 years of experience in payment operations banking financial services or a similar role.
• A strong understanding of payment systems international funds transfers and currencies.
• A processdriven mindset with exceptional attention to detail.
• Familiarity with domestic and international payment networks (e.g. SEPA ACH SWIFT).
• Proven ability to handle complex payment issues and provide clear customercentric resolutions.
• Strong written and verbal communication skills.
• A metricsoriented approach with experience meeting SLAs and KPIs.
• Proficiency in Excel/Google Sheets and comfort with payment and data analytics software.

Bonus If You Have Knowledge Or Love Of:

• Experience within the nonprofit sector or with social impactoriented brands.
• Familiarity with CSR or employee engagement initiatives especially within corporate environments.

What You Can Expect Upon Joining Our Team

Salary reviews and share option
Tasty Tuesday! Office lunch is on the company
Flexible working hours
Paid day off on your birthday!
25 days annual leave plus paid public holidays
Paid sick leave
Paid mental health leave
Paid wellness leave
Paid days off to volunteer for nonprofit causes
Goodstack library
1000 Learning & development budget
250 Brighten your day budget
Parental leave
UK cycletowork scheme
Pension
WFH budget
Were remotefirst but offer a cosy office in central London for those who enjoy the onsite workspace experience
and so much more

About us

Since 2017 Goodstack has been at the forefront of integrating social and environmental value into organisational purpose. In todays landscape more businesses are recognising the necessity of embedding purpose into their operations to stay relevant.

To catalyse this transformation we are constructing efficient global charitable rails accessible via an API globally.

Our vision is clear: To power purpose in every company and nonprofit worldwide by leading the charge towards a future where doing good is not just an option but a fundamental principle of successful business shifting towards a better purposedriven world.

Lets do this!

OUR PLEDGE TO DIVERSITY EQUITY & INCLUSION

We take pride in our diverse and growing team representing 15 nationalities across 5 continents ! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds perspectives and experiences essential to our success. We actively seek and welcome applicants from all walks of life regardless of race religion colour national origin gender sexual orientation age marital status veteran status or disability status.

A team that represents the world that we are trying to support is a wiser more knowledgeable and stronger one. Were excited for you to bring your experience yourself and yourspecial lemon twist to Goodstack to propel us forward in striving to create a better world for us all.

Check out our Careers Page for more details!