Customer Care Specialist Korean fmd Munich
Customer Care Specialist Korean fmd Munich
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
WHAT YOU WILL DO
- Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
- Respond efficiently accurately and promptly to customer requests (phone calls and emails).
- Consistently meet the highest service and KPI standards of the department.
- Establish and maintain relationships to build a portfolio of relevant customers.
- Collaborate closely with Payments Customs Warehouse and Shipping.
WHAT WE OFFER
- Up to 32 days of holiday depending on the length of service starting with 28 days (excluding public holidays and weekends)
- Mobile office with up to 40% of total contracted hours performancebased after 4 or 6 months
- 10 days/year of mobile office abroad in EUcountries (job and position permitting)
- Comprehensive 4week initial training and buddy program including indepth training for the first 23 weeks followed by ongoing sessions in the subsequent weeks and months
- Training opportunities for development
- Language & elearning courses
- Staff discount of up to 30%
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Access to LinkedIn Learning
- Individual support on mental health & wellbeing
- Social Day
- Employee Share Purchase Plan
Qualifications :
WHO YOU ARE
- Previous experience in customer service within (luxury) retail or relevant customerfacing roles.
- Excellent communication interpersonal skills as well as strong critical thinking and problemsolving skills
- Familiarity with customer communication and ecommercerelated technology.
- Good computer skills especially MS Office.
- Conscientiousness when handling customer data.
- Flexibility resilience and the ability to work as part of a team.
- Nativelevel proficiency in Korean (written and spoken) and excellent English skills; additional languages are a plus.
:
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
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