Experience: 2 years in Order Management
Qualifications: Graduate/Postgraduate
Responsibilities/ Skills:
Order Management: Oversee the entire order management lifecycle from order creation to fulfillment.
Query Resolution: Experienced in analyzing and effectively addressing billing enquiries.
ERP Proficiency: Expert in SAP with a preference for SAP ByD.
Tool Knowledge: Working knowledge of SFDC or other CRM tools.
Stakeholder Management: Collaborate effectively with various stakeholders within client organizations.
Technical Skills: Proficient in MS Office especially Excel.
Flexibility: Willingness to work in any shift and from an office environment.
Communication: Booking Orders and conveying complex information to stakeholders through clear
written and verbal communication
Training
o Identify training needs by evaluating strengths and weaknesses
o Translate requirements into trainings that will groom employees for the next step of their career
path
o Ability to design and develop training manuals and course materials
o Ability to provide process training to a team
o Manage structured learning sessions and monitor their quality results
Key Requirements:
Ready to work from office all days
Flexible to work in any shift
Excellent communication skills both written and verbal.
Strong analytical and problemsolving skills.
Attention to detail and accuracy.
Ability to work independently and collaboratively.
Desired Requirements:
Experience in the shipping industry.