Team Leader
Team Leader
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
Team Management: Supervise and support a team of customer service representatives ensuring they meet performance and quality standards.
Performance Monitoring: Regularly review team performance metrics and provide feedback to team members to help them improve.
Coaching and Development: Provide ongoing coaching and development opportunities to team members to enhance their skills and career growth.
Operational Oversight: Manage daily operations including scheduling workload distribution and resource allocation.
Customer Service Excellence: Ensure that the team delivers exceptional customer service and resolves customer issues effectively and efficiently.
Reporting: Prepare and present regular reports on team performance challenges and achievements to senior management.
Collaboration: Work closely with other departments including Quality Analysts and Trainers to ensure a consistent and highquality customer experience.
Continuous Improvement: Identify and implement process improvements to enhance team performance and customer satisfaction.
Compliance: Ensure that all team activities comply with company policies and industry regulations.
Employment Type
Full Time
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