Bangalore Walk in - Sr Associate - Operations 15675A
Bangalore Walk in - Sr Associate - Operations 15675A
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Job Description
Answer incoming calls and respond to customer queries
Research and resolve customer issues using the tools and applications provided
Identify and escalate issues to supervisors wherever necessary
Document all calls as per the standard operating procedures
Follow up on customer calls wherever necessary
Identify and escalate to management any deviations observed in the call trends
Maintain expected Quality Targets
Must ensure the Average Handling Time Average Speed of Answer and Answer Rate targets are met
Meet internal Production Utilization and Productivity target
Qualifications :
Graduate from a recognized university
Proficient in computer applications
Knowledge of customer service practices
Excellent listening verbal and written communication skills
Good logical analytical and problem solving abilities
Attention to detail and accuracy
Good interpersonal skills and strong client focus
Ability to communicate clearly concisely and effectively
Life insurance/claims processing knowledge preferred
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
