Group Design Lead - Customer Support
Group Design Lead - Customer Support
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Job Description
Were on the lookout for a brilliant Group Design Lead to join our Customer Support team in London! Youll be part of Wises global mission to build an open fair and human financial system. Because people without borders need money without borders.
Your mission:
As our Group Design Lead for Customer Support youll set the vision and steer the ship for both our customerfacing support experiences and the behindthescenes tools that keep our agents efficient at solving customers problems. Youll work your magic across multiple product teams reducing customer effort creating alignment and crafting seamless support experiences.
Heres how youll make an impact:
Be a crossfunctional hero and partner up with engineers product managers and analyst as well as content Designers and researchers.
Connect the dots between different teams and make sure everyones rowing in the same direction.
Think big to create support experiences that our customers will positively remember and make our agents lives easier.
Plan and prioritise the work hiring and onboarding new designers as needed.
Inspire and empower a diverse team of talented designers. Youll be their coach cheerleader and occasional coffee buddy helping them grow their skills and do their best work.
This role will give you the opportunity to:
Create magic by leveraging AI to build customercentric solutions that transform how millions of customers interact with Wise.
Enjoy the autonomy to decide which opportunities to chase and how to best make an impact.
Be hands on leading through the work and setting the bar
Elevate product quality. You define what good looks like in the squad. And help them deliver it.
Be part of a positive change in the world. Were fixing a broken greedy system and putting people and businesses in control of their money.
Qualifications :
About you:
Youve led design teams before and know how to bring out the best in everyone. Youre a natural mentor who thrives on helping others grow and succeed.
Youre a pro at working across teams. Whether its brainstorming with the Product Lead cocreating with the Engineering Lead or analysing insights with the Analyst Lead you know how to build strong partnerships that get things done.
You think beyond the obvious and love turning complex challenges into simple delightful solutions.
You are empathetic and always keep the customers needs at the forefront of your mind.
Youre not afraid to roll up your sleeves and dive into design work when needed. You have a portfolio that shows off a range of skills in UX as well as more strategic work.
Were people without borders and were all about breaking down barriers.
If youre passionate about design customer experience and eager to make a real impact we want to hear from you. And if youre from an underrepresented demographic wed especially love to hear from you because diverse teams build better products.
Additional Information :
#LICH1
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
