Business Customer Support Associate
Business Customer Support Associate
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Job Description
Compensation:
SGD 3950 (Fixed) RSUs
Your mission:
Communicating with Wises business customers and helping them over the phone and via email whilst forming valuable longlasting relationships.
Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.
The role will give you the opportunity to:
Be a Problem Solver: With a customersfirst mindset and empathy enable a smooth customer experience for our business customers
Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams
Grow through mentoring and side projects with other teams developing your skills and figuring out how to have a big impact on our customers
Work with Empowerment at Wise you get in what you put out so youll need to take the initiative when it comes to your career progression
Qualifications :
Hold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)
You have at least 2 years of Customer Support experience
You ideally have previous B2B customer support experience preferably in banking internet tech and telecommunication industries or international customer care centres
Previous experience in Customer Success B2B Business Development or B2B sales is ideal
Your verbal and written English skills are excellent Phone emails (and potentially) chat contacts are the main responsibility for this role so clear communication in English is key and well be evaluating yours all the way from your application through the end of the process
Youre flexible. Open to working days evenings public holidays and weekend shifts. While your scheduling preferences are taken into consideration the requirements can change based on our customers needs so we cant guarantee you your preferred shift and shifts can change over time
Youre organized. Youre methodical in your approach with a solutionoriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can but they wont stand over your shoulder trusting you with the empowerment to meet and exceed your performance metrics and also deliver a great customer experience
Youre cool under pressure. You take charge in challenging situations and you keep your composure if things get tense a fastpaced everchanging environment is where you thrive
Youre a teamplayer. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will. Most importantly you understand that having a great working culture is everyones responsibility so you treat everyone with respect you always give a helping hand and you let our values guide you
Youre growthoriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas not people. You see every challenge as a learning opportunity and youre adaptable learning new systems and processes quickly
Youre quick behind the keyboard with a typing speed of at least 30 wordsperminute
You hustle. And hard.
#LIDT1
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
