API Integration Support Engineer - Wise Platform
API Integration Support Engineer - Wise Platform
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Support Engineer youll be part of a global team whose main focus is ensuring that Wise API integrations get an industryleading level of assistance when they need it. Youll work with Wise Platform enterprise partnerships and business payouts customers Open Banking providers and selfonboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook to acting as a firstresponder for a major incident.
What youll be doing:
Develop a deep expertise in the Wise API products and capabilities and solid understanding of how Wise Platform partnerships have integrated with the solution. Youll collaborate with teams across the Wise Platform and Open Banking products to do that.
Support the team to help contacts across all channels primarily over email in our support queues and also by phone in the case of critical issues for a partnership.
Contribute significantly to troubleshooting and solving issues users report both independently and collaboratively with engineering and commercial teams in Wise.
Enable the rest of the team to support API users globally by sharing and capturing knowledge and trends on the issues users are raising.
Qualifications :
You have 3 years in a technical support engineering role and are familiar with common support tooling and terminology.
Youre confident in testing and debugging REST APIs interpreting logs and querying databases.
You have strong organisation and prioritisation skills and youre able to focus on solving the challenges at hand while setting expectations with stakeholders.
You thrive in a reactive support environment and can also drive proactive improvements where you identify them.
Youre cool under pressure and can navigate and handle the response to several highseverity incidents at once (some incident management experience is preferable).
While this isnt a developer role some experience in coding is helpful youll have a basic knowledge of some programming languages like Python or Java.
While the team works 24/5 followthesun youll be comfortable with some regular outofhours oncall over weekends.
You are willing to travel internationally to work and learn with product engineering implementation delivery customer support and operations teams across the world.
You work well in a team with a diverse group of people from all over the globe and in different time zones.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
