Central Customer Service Representative
Central Customer Service Representative
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Job Description
Our Customer Service Global Account Operations and Inside Sales team is looking for a service and resultsoriented individual to join our newly created Central Customer Service team in Sofia. The Central Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.
Your Responsibilities:
- Daily operational customer interface. Responsible for all daytoday customer order management and related activities. Including managing EDI feeds Manual order entry and backlog maintenance and followingup to ensure they are scheduled and fulfilled.
- Responding to customer enquiries in a timely and professional manner including all standard inquiries (LT MoQ availability etc.) RMA escalation support and order improvement tracking.
- Works closely with regional CSR Sales GAO customer purchasing sites / asset teams. Supporting regional CSR or GAO with escalation status updates by communicating resolutions and logistical tracking
- Entering price quote request for direct accounts and communicating approved pricing
- Reviewing RMA requests and following internal guidance for processing
- Handle transactional activities across different systems reports and procedures.
- Follow business controls per policies and procedures ensuring audit compliance.
Qualifications :
- At least 3 years of experience in customer service sales support or similar fields.
- Detailoriented selfstarter with organizational and problemsolving skills.
- Good team player with the ability to work in teams and cross regions with a proactive approach consistently delivering highquality customer service with focus on building relationships and achieving quality results
- Ability to adapt to change work across different ERP systems reports & procedures in a fastpaced environment with a good resilience to stress.
- Familiar with SAP Model N Salesforce or Power BI is an added advantage.
- Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
- Experience in Semiconductor market would be a benefit.
Additional Information :
Renesas Electronics Corporation empowers a safer smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers Renesas combines our expertise in embedded processing analog power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive industrial infrastructure and IoT applications enabling billions of connected intelligent devices that enhance the way people work and live. Learn more at ;
Renesas mission To Make Our Lives Easier is underpinned by our company culture TAGIE. TAGIE stands for Transparent Agile Global Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues customers and stakeholders.
Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.
Renesas Electronics Corporation empowers a safer smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers Renesas combines our expertise in embedded processing analog power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive industrial infrastructure and IoT applications enabling billions of connected intelligent devices that enhance the way people work and live. Learn more at ;
Renesas mission To Make Our Lives Easier is underpinned by our company culture TAGIE. TAGIE stands for Transparent Agile Global Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues customers and stakeholders.
Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
