Senior OCM Consultant
Senior OCM Consultant
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Job Description
This role is required in one of the following locations 2 days per week San Diego CA Orlando FL or Montreal Canada.
What you get to do in this role:
Be a core part of a new team we are building in San Diego Orlando or Montreal. The role of the Senior Organizational Change Management (OCM) Consultant is part of ServiceNow Impact our newest product. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers timetovalue.
As part of the global customer success organization this role will help customers realize the most value from their ServiceNow implementations through a focus on organizational change management. You will partner with customers who have implemented or are planning to implement any of ServiceNows workflow products driving adoption mitigating resistance and ensuring their transformation initiatives achieve maximum business value.
Responsibilities:
You will act as the Organizational Change Management (OCM) subject matter expert bringing proven strategies and change leadership best practices to help customers successfully navigate organizational change. A career at ServiceNow means challenging yourself to always improve and deliver results that matter.
Key responsibilities may include conducting change readiness assessments delivering stakeholder engagement plans and executing strategies to enable smooth transitions. The ideal candidate will be comfortable advising leaders at all levels developing change materials and designing communication plans to guide the adoption of solutions.
- Present and deliver one or more OCM accelerator offerings from our portfolio to complex large enterprise customers remotely.
- Prepare all clientfacing deliverables for applicable OCM accelerators.
- Act as the OCM Subject Matter Expert providing input for the development of new offerings for our OCM accelerator portfolio.
- Engage with customers and manage their requests by scoping the level of effort fulfilling business requirements and resolving customer escalations. Activities may include:
- Conducting change readiness assessments to evaluate organizational preparedness for transformation.
- Developing change management strategies that focus on adoption engagement and measurable outcomes.
- Designing and executing communications and training plans to ensure stakeholders are informed engaged and ready to adopt change.
- Leading stakeholder alignment workshops to define roles clarify expectations and secure commitment to the change journey.
- Recommending platformspecific solutions in collaboration with Impact colleagues to align technical implementations with organizational needs.
- Advising leaders on best practices for reinforcing change adoption and overcoming resistance.
- Drive continuous improvements of our service offerings based on delivery experiences.
- Develop and maintain strong working relationships with crossfunctional teams.
- Mentor team members and conduct peer reviews.
Qualifications :
To be successful in this role you have:
- Enterprise software experience: Familiarity with ServiceNow or other SaaS/PaaS solutions.
- Change leadership expertise: A strong track record of leading and delivering change management initiatives within complex enterprise environments.
- Consulting skills: Previous consulting experience including facilitating changerelated workshops and assessments.
- Organizational readiness assessment: Ability to evaluate organizational maturity identify areas of resistance and recommend targeted actions.
- Change execution: Experience with all stages of change delivery from strategy development to implementation and reinforcement.
- Stakeholder management: Proven experience influencing leaders setting and managing expectations and resolving conflicts during times of change.
- Communication planning and execution: Strong ability to develop and deliver clear compelling change messages for diverse stakeholder audiences.
- Growth mindset: Always eager to learn adapt and tackle new challenges and opportunities.
- Critical thinking: Superior problemsolving and analytical skills with a userfocused datadriven approach to managing change initiatives.
- Collaboration: Excellent interpersonal skills and experience working with crossfunctional teams and multilevel stakeholders.
- Strong communication and presentation skills.
Nice to haves:
- Experience designing and delivering change management solutions specific to the ServiceNow platform.
- Experience leading largescale transformations including enterprisewide implementations.
- Certifications in change management methodologies such as Prosci ADKAR or similar frameworks.
- Familiarity with tools like Miro Mural or other platforms that facilitate collaboration and change planning.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $147300 $223000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
