L1 Service Desk Consultant with French
L1 Service Desk Consultant with French
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Job Description
We are searching for techsavvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution YOU are our future colleague! And youll also be considered a hero when you solve our customers challenges.
What well achieve together:
- Provide accurate and optimal IT solutions via telephone emails or chat;
- After an effective training period you will be able to troubleshoot different issues (office windows outlook internet specific applications hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Followup the existing backlog;
- Comply with projects performance indicators;
- Communicate with other designated teams and escalate complex issues.
Qualifications :
This job is the right for you if:
- Spoken languages: fluent French (mandatory) and English (B2/C1);
- Technical college or universityis not mandatory as necessary training will be ensured;
- Previous customer support experience is an advantage;
- Excellent customer service abilities: client orientation active listening and interpersonal skills;
- Ability to work in a dynamic environment and to multitask;
- Availability to work in shifts.
Additional Information :
What we offer:
- Permanent contract
- Central building offices with an excellent view of the city top facilities and equipment
- Competitive salary
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
What about choosing much more than a job #AJobThatMakesSense
All our positions are open to people with disabilities
What about choosing much more than a job Choose a job that makes sense.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
