Inrternship - Customer Care Specialist Intern February 2025
Inrternship - Customer Care Specialist Intern February 2025
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Job Description
We currently have an exciting opportunity for a Customer Care Specialist to join our Customer Care Team based in Barcelona Spain.
Benefitting from a beautiful Mediterranean climate with an average of 300 sunny days per year Barcelona is the perfect location for your internship with its rich history architecture beaches amazing restaurants and surrounding countryside all on your doorstep!
The international nature of Barcelona is reflected in our office where you would be working with people from many countries all over the world. We are a very friendly and collaborative team and we all share a passion for ensuring our students have the experience of a lifetime
Working in collaboration with the Customer Care Manager you will assist in the operation of the Customer Care Team responsible for admissions and service functions for Alpadia Adult and Junior programs. You will be working with study abroad agencies and direct clients in close cooperation with Student Support Officers and Camp Managers based in each school.
Qualifications :
Your main tasks will be:
- Admissions for study abroad agencies
- Processing bookings
- Supporting our customers about any inquiry they could have before their arrival at school
- Obtaining all necessary student prearrival information such as parental consent forms travel details payment etc.
- Entering student information onto booking system
- Confirm bookings within our 24 hours max policy
- Deliver high quality services and administrative support either to direct clients or agents
- Check availability for summer camps and adult schools
- Send invoices and follow up payments
- Collaborate with Customer Care Officers to assist them where require
Skills you will learn
- Use of Salesforce which is used by many of the worlds leading companies including Spotify and Amazon and also many companies within the Travel and Hospitality industry always a great selling point to have on your CV!
- Ability to prioritize effectively and to work to tight deadlines
- Ability to remain calm under pressure
- Experience of dealing with high volume complex communications
- Ability to handle customer complaints and issues in a diplomatic and sensitive manner
- Demonstrate attention to detail
- Communicate effectively with global clients externally and different teams internally
Skills and expertise
Basic knowledge of Microsoft Office
English essential other languages a plus
Outstanding organisational skills
Excellent written & verbal communication
Positive thinker & flexibility
Sales & Service oriented
Additional Information :
What we will offer you:
This is a fulltime permanent position offering:
- The opportunity to develop your skills in an international environment in the exciting field of language travel
- A dynamic work atmosphere
- An environment where corporate ethics and sustainable development matter
- Free coffee and tea
- Free breakfast on Mondays and fresh fruit on Thursdays
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
