Product Manager - Installer experience and customer care

10% of Europes CO emissions are caused by residential heating and energy bills are out of control. Aira is here to change that.

With our intelligent Aira Heat Pump at the heart were making the switch to clean energytech easier and more affordable. Helping Europe turn off gas and slashing energy costs one home at a time.

Airas background

Founded in 2022 and with 1000 employees and counting Aira is driving the clean energy revolution by providing homes with modern clean energytech solutions such as solar power battery storage solutions and heat pumps. With a stateoftheart production facility in Poland where we produce our heatpumps an HQ in Stockholm Sweden and hubs across the UK Germany and Italy Aira is well on track to install clean energytech into 5 million homes by 2034.

Are you passionate about creating tools that make work easier and more efficient

We are looking for a Product Manager to lead the development of tools tailored to our installers service technicians and customer service representatives. Airas 800 installers across three markets are the driving force behind ensuring our customers enjoy warm and comfortable homes. In this role you will develop tools that ensure that their work becomes efficient that we can provide high quality installations and that we can collect data from installations that can further improve our processes. The toolswill be a cornerstone of our operations and a key driver of our success.

Our business is traditionally a nondigital sector but Airas vertical business model where we cover everything from manufacturing sales system design and installation gives us an unique opportunity to digitize and optimize installations.

In this role youwill:

• Drive the development of tools that empower our installers service technicians and customer care agents. Continuously analyze and improve tools to enhance user experience and streamline workflows. Develop tools that enables us to collect data from our installations facilitating feedback loops and datadriven decisions and development.
• You will own the product roadmap prioritize feature development and work with stakeholders to ensure the successful delivery of highimpact tools.
• Collaborate with other crossfunctional teams targeting the same end users to ensure a coherent user experience.
• Act as a bridge between technical development and endusers ensuring a seamless implementation process.

You bring experience with most of the following:

• Leading product development for internal tools ideally used by field based workforce and/or in the customer support or aftersales domain.
• Successful experience of workingacross various markets within fastgrowing scaleups.
• Expertise in crafting customer experiencecentric product strategies aligning vision goals and roadmap for optimal results in both ecommerce and/or SaaS settings with a focus on heightened customer care technical excellence and customer retention.
• Working with CRMs (e.g. Salesforce HubSpot) and developing tools for ticket management or customer service automation.
• Adept at prioritizing features based on stakeholder feedback market analysis and business objectives to maximize product value and support ecommerce or SaaS product growth.

What is in it for you

• Take an active part in the success of Aira and digitizing a vertical which is traditionally a nondigital sector.
• Gain handson experience in a fastgrowing scaleup with a supportive and inclusive culture and career advancement opportunities.
• Collaborate with diverse teams across international markets and launch products globally.
• Develop and grow personally and professionally in an entrepreneurialminded environment.
• Thrive in a dynamic solutionoriented culture tackling challenges and driving meaningful solutions that make a positive impact on the world.
• Influence the companys success with a visible impact on product development and market growth.
• Enjoy our brandnew office at Norra Stationsgatan 93 in Stockholm. Conveniently located near public transport with Sankt Eriksplan and Odenplanstations just a few minutes walk away.

At Aira we champion nextgeneration energy as well as diversity and inclusion. We firmly believe that a diverse workforce fosters innovation and creativity enhancing our ability to serve customers and communities effectively. We welcome individuals from all backgrounds cultures and perspectives to join our team. Our commitment is to uphold equality and inclusivity fostering a collaborative environment where everyone can thrive and contribute to a better future for our people and the planet.