Account Manager
Account Manager
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Job Description
Role Background
Our Account Management team lies at the heart and soul of Wolt ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering the strength of our account management engine must grow with it.
As an Account Management team member you will master the core functions of Account Management including developing strong relationships with our merchants answering partners queries and identifying new opportunities among existing restaurant partners. You will interact with merchants look after them making sure their experience is seamless and they are set up for success!
Youre excited about this opportunity because you will
- Take care of your own restaurant portfolio.
- Be responsible for the overall restaurant relationship postonboarding which includes:
- Contact restaurant partners via phone.
- Provide aftersales support to improve our merchants performance.
- Build strong client relationships through regular communication.
- Report on the status of accounts.
- Promote new services and marketing campaigns to existing partners.
- Act as a key communicator between our operations and restaurant partners.
- Work closely together with the marketing and deals team to plan and execute campaigns together with restaurant partners.
What we offer
- Cool office in the heart of Hamburg
- Independent work in a dynamic international team
- A fastgrowing tech company with many career opportunities
- Attractive salary package
- Discount on Wolt orders
- Modern work equipment
- Various soft drinks coffee and fruits in the office
- Urban Sports Club membership subsidy
- Deutschland ticket subsidy
- Weekly allhands meetings and regular team events
- Flexible working hours policy 30 days of paid vacation
Qualifications :
- Fluent in German and good English skills.
- 2 years experience in Account Management Sales Customer Support or Marketing positions
- Understanding of sales principles and ability to deliver excellent partner experience
- Strong (verbal and written) communication skills with an ability to build relationships
- Good timemanagement skills with a problemsolving attitude
- Excellent interpersonal skills with the ability to adapt the tone to suit the audience
- High sense of ownership and proactivity
- Knowledge or previous exposure to analytical dashboards (ex. Looker Power BI) or datadriven decisionmaking
- Advanced Microsoft Excel / Google Sheets knowledge
Its even a plus if you have
- Knowledge or previous experience in the Restaurant Food and Beverage Hospitality or related industries.
- Experience working with a CRM system.
- Knowledge or previous exposure to analytical dashboards (ex. Looker Power BI) or datadriven decision making.
- Experience with content creation editing or marketing.
- Experience with Google Workspace.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
