Senior Group Manager - Operations
Senior Group Manager - Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The main purpose of this position as part of the senior management is to lead a team with specialist function.
You are customer & client facing & strive to deliver excellent customer experience.
You are accountable for designing implementing & tracking a portfolio of improvement projects for your functional area.
Key Responsibilities Lead a team of operational leaders
Deliver contractual and commercial performance through cost and profitability management
Create a highperforming highlyengaged team through modeling desired WNS leadership behaviours effective coaching performance management and recognition
Build excellent relationships both internally and externally at all levels
Ensure compliance to all relevant process and regulatory standards
Control and minimize costs
Drive continuous improvement and create value by delivering excellent customer experience
Knowledge Skills and Attributes:Leadership
Change management
Effective coaching skills
Commercial acumen
Planning and organizational skills
MS Office at an advanced level
Qualifications :
Grade 12
58 years experience at a Senior Management level
CX experience at a Senior Level
Experience in US Insurance Vertical and advantage
Additional Information :
US Night shifts hours
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
