Client Service Delivery Executive
Client Service Delivery Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Delivery Executive is an individual that will manage a selection of manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the daytoday relationship with key client stakeholders and be comfortable in presenting data to key client stakeholders.
Responsibilities
- Maintain a client service orientation by managing daytoday administration of client service activities and coordinating on analysis and reporting of assigned research projects.
- To build a strong partnership with clients and seek to make an impact by creating & delivering pertinent analytical insights & presentations
- Client Management: undertake analysis for RMS data and handle clients queries.
- Technical: acquire knowledge of both RMS solutions by attending requisite trainings
- Serve as primary contact to assigned client contacts on adhoc analyses and understand and respond to questions on content basic data issues/questions report generation etc
- Delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the companys quality standards
- Accountable for work conducted for nominated clients in terms of analyses charting etc. and perform quality checks on all reports for alignment to request accuracy and correctness
Qualifications :
Youve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know whats happening and youre ready to influence whats next.
13 years experience in FMCG / Service / Retail industry
Experience in working in an analytical capacity
Strong numerical confidence and ability to translate numbers into clear insights and recommendations
A team player capable of working in a team environment and sharing responsibilities with other team members
Effective communication skills
Strong Client Focus and Proactiveness
Strong command on Microsoft Excel and Power Point
Working knowledge of research techniques and methodologies
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
Want to keep up with our latest updates
Follow us on: LinkedIn Instagram Twitter Facebook
Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
