E-Commerce Assistant - Xero and Shopify Specialist ZR18671JOB
E-Commerce Assistant - Xero and Shopify Specialist ZR18671JOB
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USD USD 5 - 800
1 Vacancy
Job Description
This is a remote position.
Role Name: Ecommerce Assistant
Schedule:
- Fulltime Monday to Friday preferably 7 AM to 4 PM Perth time/Philippines (with a onehour break)
Client Timezone: Perth Western Australia
Join a thriving ecommerce business that s revolutionizing the outdoor play equipment industry for children. This rapidly growing company has expanded from onlineonly to include physical stores and is now breaking into the wholesale market with major retailers. As the business experiences significant growth particularly in ecommerce they re seeking talented individuals to support their mission of bringing joy to families through highquality outdoor products.
As an Ecommerce Assistant you ll be at the heart of a dynamic and expanding online retail operation. This role offers an exciting opportunity to gain valuable experience in ecommerce operations while contributing to a company that s making a real difference in children s lives. You ll manage the entire order lifecycle from processing to fulfillment while providing topnotch customer service. This position is perfect for detailoriented individuals who thrive in a fastpaced environment and are passionate about creating positive customer experiences.
- Process and manage orders through Shopify ensuring accuracy and efficiency in all transactions
- Enter and reconcile invoices using Xero Accounting software maintaining financial accuracy
- Create freight labels and coordinate with multiple state warehouses to ensure timely order fulfillment
- Update order tracking information in Shopify and proactively communicate order status to customers
- Manage customer inquiries via email and live chat providing exceptional customer service
- Act as a liaison between customers freight companies and warehouses to resolve any order issues
- Adapt to seasonal fluctuations in order volume particularly during the peak season from July to December
- Contribute to the continuous improvement of ecommerce operations and customer service processes
- Proven experience with Shopify and Xero Accounting software
- Strong attention to detail and ability to handle data entry with high accuracy
- Excellent written communication skills in English with the ability to craft clear and professional customer correspondence
- Previous customer service experience preferably in an ecommerce environment
- Selfmotivated with the ability to work independently and manage time effectively
- Familiarity with logistics and shipping processes
- Adaptability to handle varying workloads especially during peak seasons
- Comfortable working in a remote environment with the potential for voicebased customer interactions
- Ability to work fulltime with a preference for early shifts (7 AM to 4 PM Perth time) to accommodate East Coast customers
- Strong problemsolving skills and the ability to think on your feet in a fastpaced ecommerce environment
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Proven experience with Shopify and Xero Accounting software Strong attention to detail and ability to handle data entry with high accuracy Excellent written communication skills in English, with the ability to craft clear and professional customer correspondence Previous customer service experience, preferably in an e-commerce environment Self-motivated with the ability to work independently and manage time effectively Familiarity with logistics and shipping processes Adaptability to handle varying workloads, especially during peak seasons Comfortable working in a remote environment with the potential for voice-based customer interactions Ability to work full-time, with a preference for early shifts (7 AM to 4 PM Perth time) to accommodate East Coast customers Strong problem-solving skills and the ability to think on your feet in a fast-paced e-commerce environment
Education
N/A
Employment Type
Full Time
