Admin Assistant Xero Specialist
Admin Assistant Xero Specialist
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3years
USD USD 5 - 5
1 Vacancy
Job Description
This is a remote position.
Schedule:
- 20 hours per week
- Monday Friday 11am 3pm Mornington VIC
Client Overview
Join a thriving electrical services company in Melbourne that s experiencing rapid growth. This familyowned business is seeking a dedicated virtual assistant to streamline operations and enhance customer service. As a key member of a closeknit team of six you ll play a crucial role in supporting the company s expansion while allowing the owner to focus on core business activities and family responsibilities.
Job Description
This exciting opportunity offers a chance to dive into the dynamic world of electrical services from an administrative perspective. You ll be at the heart of daily operations managing everything from customer inquiries to job scheduling and financial tasks. Utilizing cuttingedge software like ServiceMate and Xero you ll help optimize the company s workflow ensuring smooth operations and high customer satisfaction. This role is perfect for a detailoriented techsavvy individual who thrives on variety and wants to make a tangible impact on a growing business.
Responsibilities
- Manage the company inbox responding promptly to customer inquiries and scheduling service appointments
- Utilize ServiceMate to efficiently book and coordinate jobs for the electrical team
- Collaborate with electricians to create accurate and timely quotes for potential clients
- Process invoices and manage financial records using Xero accounting software
- Conduct followup calls to ensure customer satisfaction and address any postservice concerns
- Assist in preparing essential reports and lodging certificates for completed electrical work
- Optimize job scheduling to maximize team efficiency and resource allocation
- Support marketing initiatives to help grow the business s client base
- Tackle adhoc administrative tasks to keep operations running smoothly
Requirements
- 3 years of experience in general admin work in a virtual setting
- Proficiency in Xero accounting software with a willingness to quickly master ServiceMate
- Exceptional written and verbal communication skills for professional customer interactions
- Proven track record in customer service particularly in handling phone and email communications
- Selfmotivated with strong time management skills and ability to work independently
- Adept at using Microsoft Office suite and other general office software
- Meticulous attention to detail and superior organizational abilities
- Adaptability and eagerness to learn new systems and processes
- Previous experience in the trades or service industry is a plus but not required
3+ years of experience in general admin work in a virtual setting Proficiency in Xero accounting software, with a willingness to quickly master ServiceMate Exceptional written and verbal communication skills for professional customer interactions Proven track record in customer service, particularly in handling phone and email communications Self-motivated with strong time management skills and ability to work independently Adept at using Microsoft Office suite and other general office software Meticulous attention to detail and superior organizational abilities Adaptability and eagerness to learn new systems and processes Previous experience in the trades or service industry is a plus, but not required
Education
N/A
Employment Type
Full Time
