Customer Support Agent Portuguese speaker
Customer Support Agent Portuguese speaker
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Job Description
Job Opportunity: Customer Support Agent (Portuguese Speaker) for a Renowned Sports Brand
Location: Sofia Bulgaria (Hybrid or Remote in Bulgaria)
Start Date: January 6th
Are you fluent in Portuguese speaker and passionate about sports Want to work in a country with low income taxes and save more of your earnings Join us as a Customer Support Agent for a renowned sports brand and experience life in Sofia vibrant city with an affordable cost of living and a dynamic lifestyle.
Key Responsibilities:
- Provide exceptional customer service to our Portuguesespeaking customers via phone email and chat.
- Handle inquiries complaints and requests efficiently and professionally.
- Resolve customer issues by identifying problems and taking appropriate actions to ensure customer satisfaction.
- Collaborate with other departments to address customer concerns and improve overall service quality.
- Maintain accurate and detailed records of customer interactions and transactions.
- Stay uptodate with product knowledge company policies and procedures to provide accurate information to customers.
- Contribute to a positive team environment by supporting colleagues and participating in team meetings and training sessions.
Required Qualifications and Skills:
- Fluency in Portuguese (both written and spoken) is essential.
- Proficiency in English at a B2 level or higher.
- Strong communication and interpersonal skills.
- Previous experience in customer support or a similar role is an advantage.
- Excellent problemsolving abilities and a customerfocused attitude.
- Ability to work independently and as part of a team.
- Proficiency in using computer systems and software applications.
- Flexibility to work in rotating shifts: Monday to Saturday 10:00 am 7:00 pm or 1:00 pm 10:00 pm.
Required Documents: EU Passport or Bulgarian residence card
Company Overview: We are a globally recognized sports brand known for our commitment to quality innovation and customer satisfaction. Our products inspire athletes of all levels to achieve their best. As a member of our team you will be part of a dynamic and diverse environment where your contributions are valued and your professional growth is encouraged.
Salary and Benefits:
- Starting salary 2900 BGN.
- Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary.
- Additional payment for night hours work (if applicable) as per the approved company program.
- Bonus for important life events (marriage birth or adoption of a child university graduation) for the amount of 500 BGN.
- Comprehensive medical plan including health and dental care.
- Life insurance coverage.
- Multisport Card (cofinanced by the employer).
- Attractive discounts on various goods and services.
Join us in making a positive impact in the world of sports!
Employment Type
Full Time
