Shopify IT Support Consultant
Shopify IT Support Consultant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ $ 1300 - 1500
1 Vacancy
Job Description
Job Title: Shopify IT Support Consultant
Location: Remote (EST Time zone)
Salary Range: up to 1500 USD
Work Schedule: Tuesday Saturday 11:00 AM to 7:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking an IT Support for Digital Marketing Advertising and ECommerce to provide realtime assistance to students via Zoom during office hours. This role is essential in ensuring students receive the support they need to overcome technical challenges while building and managing their online stores.
Key Responsibilities:
- Host office hours via Zoom from Tuesday to Saturday 11 AM 7 PM EST where students can drop in and receive support.
- Assist students with Shopify setup and configuration including:
o General store settings (store name address etc.)
o Domain purchasing and troubleshooting
o Policy creation and activation
o Shipping profile setup and troubleshooting
o Payment gateway configuration and troubleshooting
o Product creation and integration (e.g. DSers integration)
o Collections tags and discounts setup and troubleshooting
o Website theme uploads customizations and navigation setup.
- Provide guidance on app integration and troubleshooting including:
o Facebook/Instagram setup pixel troubleshooting and ad account assistance.
o DSers setup and integration.
o Shopify Collabs for partnerships and levels setup.
- Troubleshoot technical issues related to Shopify Facebook ads and other integrations.
- Deliver excellent customer service by providing clear concise and actionable solutions to our students problems.
Required Skills:
- This role is specifically for women candidates as our community is made up of women entrepreneurs.
- Expertlevel proficiency in Shopify (including settings themes navigation and app integrations).
- Strong knowledge of Facebook pixel setup troubleshooting and ad account management.
- Familiarity with tools like DSers and Shopify Collabs for product and partnership management.
- Outstanding problemsolving skills with the ability to troubleshoot a variety of technical issues.
- Excellent communication skills in English both written and verbal.
- Ability to work independently and maintain a professional and welcoming demeanor in Zoom sessions.
- Patience and empathy to assist individuals of varying technical skill levels.
Qualifications:
- Previous experience as a technical support assistant or similar role in eCommerce.
- Knowledge of the eCommerce program and community is a plus.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
