Operations Manager
Operations Manager
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INR INR 9600000 - 12000000
1 Vacancy
Job Description
- Team Management:
- Oversee and manage the Visa Team Job Assistance Team and Customer Success Team ensuring alignment with company goals and client satisfaction.
- Provide leadership mentorship and training to team members to ensure a high level of performance and productivity.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Visa Processing & Job Assistance:
- Supervise and ensure accurate visa filing and job assistance services are provided to clients in a timely manner.
- Ensure compliance with immigration laws rules and company procedures during the visa process.
- Guide the teams in addressing client needs related to visa applications and job placement services ensuring highquality support.
- Customer Success & Escalation Handling:
- Manage escalations from customers and resolve issues quickly efficiently and professionally.
- Develop strategies to improve customer satisfaction minimize complaints and enhance the client experience.
- Serve as the point of contact for escalated issues providing solutions and ensuring effective communication with clients.
- Process Optimization:
- Evaluate and improve operational processes streamlining workflows to ensure efficiency and reduce processing time.
- Identify areas for improvement and implement changes to enhance service delivery.
- Reporting & Compliance:
- Monitor key performance indicators (KPIs) for teams and report on operational performance regularly.
- Ensure that all client interactions visa documentation and job placements comply with relevant immigration laws and company policies.
- Ensure that the company meets service level agreements (SLAs) and operational targets.
- Experience:
- Proven experience in managing teams in a fastpaced environment.
- Previous experience in the travel immigration or customer service industry is highly desirable.
- A strong understanding of visa processing and job assistance services is a plus.
- Skills & Competencies:
- Strong leadership and people management skills.
- Excellent problemsolving abilities and experience handling escalations.
- Exceptional communication and interpersonal skills.
- Detailoriented with a focus on compliance and accuracy.
- Ability to manage multiple tasks and prioritize effectively in a highpressure environment.
- Qualifications:
- Bachelor s degree in Business Administration Engineering or a related field.
- Certification or training in immigration services or travel management is a plus.
- Be part of a dynamic and growing company with opportunities for professional development.
- Work in a collaborative environment with a team dedicated to making a difference in clients lives.
- Competitive salary and benefits package.
leadership,operational process optimization,interpersonal skills,customer,visa processing,problem-solving,compliance,immigration,reporting,job assistance,team management,communication,operations,customer success
Employment Type
Full Time
Company Industry
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
