Technical Support Advisor German
Technical Support Advisor German
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide 1st level IT support to the client employees via phone mail and chat or via selfservice portal
- Provide support to client s employees in the operation of user systems and peripheral devices
- Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client s ITSM system including their categorization and prioritization of IT issues and requests
- Be accessible and provide a first resolution rate by using internal knowledge databases
- Cooperate with client s 2nd level service organizations and external service providers.
- Have a fluent level of German and advanced English
- Experience in 1st or 2nd level IT support ideally in a large company environment
- Have good IT knowledge especially of Windows 10 Office 365 and MS Teams and in troubleshooting hardware and software
- Have an analytical approach to complex issues
- Have experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 good to have
- Have high customer and service orientation and high sense of responsibility
- Have a reliable and systematic way of working
- Are willing to learn and develop technical and soft skills
- Have high motivation and willingness to work in a global team.
- Excellent remuneration package based on experience skills and performance
- Full paid training on the company and the project youll be working on
- Career development programs specialized courses and language classes
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Work schedule: Monday to Sunday from 09 AM 06 PM (39 hours a week)
- Office in the centre of Barcelona
customer service,analytical skills,1st level it support,itsm ticket systems,ms teams,german (fluent),windows 10,office 365,english (advanced),communication,computer literacy,troubleshooting,customer service orientation,itil v4,it,technical support,german
Employment Type
Full Time
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
