collection officer
collection officer
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INR INR 1200000 - 1800000
1 Vacancy
Job Description
- Conduct regular followup on overdue accounts
- Communicate with clients via phone email or inperson
- Negotiate repayment plans with debtors
- Maintain accurate records of all communication and payments
- Review and assess client financial situations
- Report regularly on account status and collection progress
- Prepare and send formal debt collection notices
- Handle disputes and resolve issues amicably
- Work with legal and compliance teams when necessary
- Provide excellent customer service throughout the collection process
- Analyze and evaluate debts to prioritize collections
- Implement collection strategies to achieve targets
- Collaborate with other departments to facilitate collections
- Stay updated on industry regulations affecting collections
- Maintain confidentiality and professionalism in all interactions
- High school diploma or equivalent; associate or bachelor s degree preferred
- Proven experience in collections or relevant financial roles
- Excellent verbal and written communication skills
- Strong negotiation skills with a customercentric approach
- Ability to handle sensitive financial information
- Proficient in Microsoft Office Suite especially Excel
- Knowledge of debt collection laws and regulations
- Experience using collection software and CRM tools
- Strong analytical and problemsolving abilities
- Detailoriented with exceptional organizational skills
- Ability to manage multiple accounts and deadlines
- Professional demeanor with a positive attitude
- Ability to work independently and in a teamoriented environment
- Familiarity with financial statements and credit reports
- A minimum of 2 years of relevant work experience preferred
- Willingness to learn and improve collection techniques
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Employment Type
Full Time
Company Industry
Key Skills
- Accounts Receivable
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