Technical Customer SupportHospitality TechProptech
Technical Customer SupportHospitality TechProptech
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Technical Customer Support (PMS/Hospitality saas MUST)
- Experience working with Hospitality SaaS platforms or Property Management Systems (PMS) is required.
- Provide technical support and troubleshooting for hardware and software issues ensuring timely resolution and customer satisfaction.
- Assist customers in connecting hardware devices to smart applications guiding them through setup and configuration processes.
- Assist customers with technical issues via email chat and phone
- Provide excellent customer service and ensure satisfaction
- Escalate complex issues and maintain accurate documentation
- Experience with Hardware/IoT devices ideally Smart home Devices like Smart Lock sensors etc.
- Work time zone: EST / CST / PST
- Familiarity with SAAS products
client satisfaction tracking,property management systems (pms),iot devices,software issues,hardware installation,property management,property management systems,issue resolution,relationship management,pms,business reviews,saas,database,customer success,b2b saas,hospitality industry,api,customer,sql,software,customer service,communication,customer success management,hospitality saas,smart home devices,client onboarding,churn prevention,hardware integration,communication skills,cross-functional collaboration,b2b,technical support,troubleshooting
Employment Type
Full Time
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
